Senior CSM / Account Manager

gocertify • Your brand. Your offers. Your data 🤝

Senior CSM / Account Manager at Gocertify, enhancing client relationships for targeted reward campaigns. Driving growth and retention across a portfolio of e-commerce brands.

Posted 6/24/2026full-timeRemote • 🇬🇧 United KingdomSenior💰 £55,000 - £60,000 per yearWebsite

About the role

Key responsibilities & impact

Own and grow your portfolio
You will work on
- Prioritising your time across a broad portfolio based on value, risk and opportunity.
- Building account plans that connect client goals to practical revenue opportunities.
- Running structured QBRs that are commercially focused.
- Identifying and progressing expansion, upsell and cross-sell opportunities across both established and high-potential accounts.
- Keeping CRM records, next steps and opportunities accurate and up to date.
Own renewals and reduce churn
You will work on
- Managing renewals across your portfolio and identifying risks early.
- Using client feedback, usage data and commercial judgement to understand account health.
- Holding commercial conversations around value, performance, contract terms and next steps.
- Working with internal teams to resolve blockers that may affect retention.
- Building practical plans to reduce churn and improve client outcomes.
Help clients get more from Gocertify
You will work on
- Helping clients connect their goals to practical campaign recommendations.
- Supporting clients to launch, improve or expand targeted discount campaigns.
- Identifying where adoption is low and building practical plans to address it.
- Running early check-ins after launch to make sure clients are set up for success.
- Spotting friction in the client experience and helping remove it.
Bring insight back into the business
You will work on
- Sharing client feedback with Sales, Product and Partnerships.
- Flagging common challenges, requests and growth blockers.
- Helping the team understand which client segments, use cases or campaigns are creating the most value.
- Contributing ideas that improve our product, positioning and account management approach.
- Helping build the processes and playbooks that make Client Success more consistent as we grow.

Requirements

What you’ll need

Strong relationship-building skills, with excellent written and verbal communication.
Experience managing a portfolio of client relationships where commercial outcomes - growth, renewal, expansion - were part of your remit
A track record of identifying and progressing commercial opportunities, not just maintaining relationships
A data-informed approach to identifying client risks, problems and opportunities.
Excel in commercial conversations - talking about value, performance, contract terms and next steps
Strong prioritisation skills - you know how to triage a large account list and focus on where the value is
Confidence with CRM data and a disciplined approach to tracking activity and pipeline
Clear written and verbal communication with clients and internal teams
A bias towards action and ownership - you follow up, you move things forward, you do not wait to be chased
Comfort working in a fast-moving, lightly structured environment where not every process exists yet
Knowledge of retail, e-commerce, affiliate or marketing landscapes is a bonus

Benefits

Comp & perks

Salary: £55,000 - £60,000; OTE up to £80,000
Meaningful EMI share options - we’re profitable already!
25 days annual leave + UK bank holidays
Private health insurance with AVIVA, including optical and dental cashback and the option to self-fund partners/dependents
Enhanced sick pay
Work-from-home budget
Macbook or equivalent laptop
Flexible remote work in many countries around our core hours, 10am-4pm UK
Unlimited access to coworking spaces in 48+ countries through Hubble
Access to incredible Gocertify offers

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

portfolio managementclient relationship managementdata analysiscommercial strategyaccount planningchurn reductioncampaign managementrisk identificationperformance trackingCRM proficiency

Soft Skills

relationship-buildingcommunicationprioritizationproblem-solvingaction-orientedcollaborationadaptabilityinsight sharingclient advocacyprocess improvement