Autonomous Vehicle Operations Supervisor
TSMG Holding
Salary
💰 $19 - $24 per hour
Job Level
Junior
About the role
- Provide remote technical support for cash recycling machines, assisting end users and field technicians
- Provide technical support via phone and email to end users and field technicians regarding cash recycling machine functionality
- Diagnose and troubleshoot hardware and software issues remotely
- Assist users with operational guidance and best practices for machine use
- Support field technicians with technical information and troubleshooting steps
- Document and track issues using help desk software and problem management systems
- Follow established protocols and scripts to resolve common issues
- Escalate complex problems to appropriate internal teams when necessary
- Maintain a courteous and professional demeanor in all interactions
- Work under direct supervision and follow standard operating procedures
- Report to Help Desk Supervisor
Requirements
- High school diploma or GED
- 1–3 years of experience in a customer support or technical help desk role
- Strong understanding of technical support principles and troubleshooting methods
- Excellent verbal and written communication skills
- Strong customer service orientation and interpersonal skills
- Ability to explain technical concepts clearly to both users and technicians
- Analytical and problem-solving skills with a methodical approach
- Mechanically inclined with a basic understanding of hardware functionality
- Familiarity with help desk ticketing systems and documentation practices
