Accounts Receivable Specialist
Staples Promotional Products
Customer Service Representative – Healthcare
SuperStaff
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution for health share members and providers
- Work with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines
- Answer incoming calls from members and providers and follow-up with outbound calls as necessary
- Resolve general member and provider issues by phone or email
- Identify and escalate issues as necessary
- Recognize and document trends or problems that may arise in operations and alert management when needed
- Provide accurate health sharing information and service to members and providers
- Obtain and review medical records as necessary
- Ensure member information and eligibility is accurate and up to date
- Explain detailed information regarding eligibility to both members and providers
- Be coachable and willing to learn and provide excellent customer service
Requirements
- High School Diploma and/or GED required
- At least 1 year of customer service experience required
- Healthcare experience preferred (reviewing and/or verifying medical records)
- Associates or higher degree preferred
- Critical thinking and problem-solving skills
- Self-motivated, goal-oriented individual
- Excellent written, verbal, and interpersonal communication skills
- Work independently and in a team environment
- Strong computer skills and working knowledge of Microsoft Outlook
- Excellent phone etiquette and customer service skills
- Familiarity with medical policies and procedures and HIPPA
- Google Suite including Share Drives, Email and Internet
- Call center phone software and/or operating systems
- Salesforce knowledge preferable
- Is coachable and willing to learn
