Client Onboarding Specialist
Empower
Customs Entry Writer
C.H. Robinson
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $40 per hour
Job Level
Junior
About the role
- Accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA)
- Serve as the primary CH Robinson customs representative for assigned customer account base, ensuring prompt response and follow-through on customer inquiries
- Demonstrate mastery of customs brokerage standard operating procedures (SOP) and best practices
- Direct ownership of Customer SOPs and Harmonized Tariff Schedule (HTS) databases for customer accounts to ensure compliance with CBP and customer requirements
- Analyze and validate import documentation and data for compliance prior to entry submission to CBP and PGAs
- Adhere to high levels of operational excellence: on-time performance, accuracy, and customer service
- Participate in comprehensive training program including group activities, self-guided learning, coaching and mentoring
- Develop toward customs brokerage account management and trusted-advisor responsibilities
Requirements
- High school degree or GED equivalent
- Minimum of 1 year of customs entry-writing experience
- Values a diverse and inclusive work environment (preferred)
- Proficient in Microsoft Office Suite of programs (preferred)
- Excellent communication, prioritization, and multi-tasking skills (preferred)
- Proven track record of strong customer service skills, interacting with customers and being client focused (preferred)
- Excellent follow up with customers and the network (preferred)
- Critical-thinking, flexibility, and problem-solving skills (preferred)
- High level of attention to detail (preferred)
- Ability to work in a fast-paced and deadline-driven office environment (preferred)
- Bachelor's degree (preferred)
- Subject to initial and annual background checks for Global Forwarding Customs Brokerage Department per CBP regulations; CBP written approval required if convicted of a felony
