Field Service Technician
GLORY
Field Service Technician
GLORY
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $20 - $27 per hour
Job Level
Mid-LevelSenior
About the role
- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customer apprised of progress during maintenance or a down system situation
- Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
- Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)
- Any other job responsibilities as assigned within scope of position
Requirements
- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred
- Excellent customer service and communication skill
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Logical trouble shooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
- AC/DC power distribution, and digital/analog circuitry
- Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
- 3-5 years of technical field service repair experience preferred
- Hold a Valid Driver’s License
- Must be able to lift up to 50 pounds without assistance
- Must be able to sit and/or stand for long periods of time, and frequently kneel, bend, squat, sit and twist
- Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
- Ability to work weekends and/or holidays on a rotational basis
- Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends
- Must be able to drive to customer sites during working hours
- Occasional travel outside your assigned territory including air and overnight travel may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision
