Field Service Technician
Hitachi
Field Service Technician
GLORY
full-time
Posted on:
Location: Alabama, Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $27 per hour
Job Level
Mid-LevelSenior
About the role
- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customer apprised of progress during maintenance or a down system situation
- Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware/Software upgrades that may require technical assistance
- Perform machine installations and technical upgrades on site
- Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents
- Drive daily to customer sites in a company van and perform field service work
- Participate in on-call rotation and occasional weekend/holiday service and overnight travel as needed
Requirements
- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields preferred (mechanics, electronics, automation, data processing)
- Excellent customer service and communication skill
- Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
- Logical troubleshooting skills and capability to isolate problems at PCB or component level
- Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
- Knowledge of AC/DC power distribution, and digital/analog circuitry
- Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience preferred
- 3-5 years of technical field service repair experience preferred (aviation, medical equipment, vending machine repair, and/or military repair experience)
- Hold a Valid Driver’s License
- Must be able to lift up to 50 pounds without assistance
- Must live within a reasonable commute from the assigned territory (company van provided)
- Must be able to sit and/or stand for long periods of time and frequently kneel, bend, squat, sit and twist
- Must be able to work at all customer sites as needed including financial institutions, casinos (gaming licensing may be required), truck stops, recreational parks, retail stores etc.
- Ability to work weekends and/or holidays on a rotational basis
- Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends; 24/7 might be necessary on rare occasions
- Must be able to drive to customer sites during working hours
- Occasional travel outside your assigned territory including air and overnight travel may be necessary
- Ability to accommodate limited accessibility at a job site
- Ability to work autonomously with minimal supervision
- Position focused on electro-mechanical repair; not intended for IT or help desk professionals
