GLORY

Field Service Technician

GLORY

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Illinois

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Salary

💰 $20 - $27 per hour

Job Level

Mid-LevelSenior

About the role

  • Ensure overall customer satisfaction
  • Diagnose system problems and make repairs
  • Keep customer apprised of progress during maintenance or a down system situation
  • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware/Software upgrades that may require technical assistance
  • Perform machine installations and technical upgrades on site
  • Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents
  • Drive daily to customer sites in a company van and perform field service work
  • Participate in on-call rotation and occasional weekend/holiday service and overnight travel as needed

Requirements

  • Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
  • Certificates in related fields preferred (mechanics, electronics, automation, data processing)
  • Excellent customer service and communication skill
  • Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
  • Logical troubleshooting skills and capability to isolate problems at PCB or component level
  • Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
  • Knowledge of AC/DC power distribution, and digital/analog circuitry
  • Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience preferred
  • 3-5 years of technical field service repair experience preferred (aviation, medical equipment, vending machine repair, and/or military repair experience)
  • Hold a Valid Driver’s License
  • Must be able to lift up to 50 pounds without assistance
  • Must live within a reasonable commute from the assigned territory (company van provided)
  • Must be able to sit and/or stand for long periods of time and frequently kneel, bend, squat, sit and twist
  • Must be able to work at all customer sites as needed including financial institutions, casinos (gaming licensing may be required), truck stops, recreational parks, retail stores etc.
  • Ability to work weekends and/or holidays on a rotational basis
  • Must be available for an on-call rotation, typically once every 3 to 5 weeks including evenings and weekends; 24/7 might be necessary on rare occasions
  • Must be able to drive to customer sites during working hours
  • Occasional travel outside your assigned territory including air and overnight travel may be necessary
  • Ability to accommodate limited accessibility at a job site
  • Ability to work autonomously with minimal supervision
  • Position focused on electro-mechanical repair; not intended for IT or help desk professionals