Globus family of brands

Director

• Manage the operation of the Globus family of brands in order to provide a quality touring experience for customers
• Creating and presenting, in your own style, interesting and entertaining travel commentary to tour passengers in fluent English
• Handling day-to-day operational needs and passenger issues
• Making effective decisions/solutions regarding passenger safety, and required tour changes
• Collecting funds for optional excursions and completing timely and accurate tour accounting reports
• Reading maps and providing clear & concise directions to the motorcoach driver
• Providing feedback on suggested product changes and enhancements
• Building solid business relationships with tour suppliers and internal partners by establishing rapport, utilizing influence rather than control
• Listening, understanding, and addressing customer needs and achieving a positive group dynamic among passengers throughout the tour
• Providing feedback to internal partners on supplier quality issues within the region
• Meeting or exceeding customer tour rating goals for North and South American tours
• Exercising the highest standards of ethics and professionalism in all decisions that may impact customers, suppliers, and the organization

Tour Director – U.S.A.