Call Center – Service Travel Sales

Globus family of brands

Vacation Planner providing excellent service and finalizing reservation details for a travel company. Ensuring guests have a fantastic experience and become loyal champions.

Posted 7/16/2026full-timeRemote • Colorado • 🇺🇸 United StatesJunior💰 $0 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on creating positive guest experiences, effective communication, and achieving sales goals in a call center environment. Proficient in using various computer applications to manage customer interactions and maintain performance metrics.

Highest-signal resume keywords

Sales And Service ExperienceExcellent Verbal CommunicationTime Management SkillsTechnical Skills In CRMCustomer Loyalty Retention

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Goals AchievementCall HandlingEmail CommunicationCustomer Relationship ManagementCall Flow ManagementProduct Knowledge Of GlobusPerformance Metrics TrackingLead Campaign EngagementIn-house Reservation SystemAirline GDS

Soft Skills

Service MindedAdaptabilityTeam CollaborationPositive AttitudeFriendly Communication

Tools & Technologies

Dynamics 365Microsoft WordMicrosoft ExcelMicrosoft OutlookIntranetInternet

Industry Keywords

Call Center EnvironmentCustomer ExperienceContact Center Schedule AdherenceSales/Service Focused EnvironmentGuest Engagement

About the role

Key responsibilities & impact

Receive 30+ incoming calls a day and create happy guests
Engage with customers via phone and email
Call out or email to guests regularly to follow up with existing customers
Responsible for hitting clear monthly sales goals and KPIs
Maintain call handling expectations
Engage in Lead Campaigns as assigned
Engage in regular training to enhance skills
Meet regularly with Supervisor to discuss metrics and performance
Participate in weekly team meetings and on Teams Chats
Rotating Saturdays required. Will receive one day off that week to compensate
Overtime as needed

Requirements

What you’ll need

A minimum of 1 year or more experience in a sales and service capacity within a call center environment
Passionate about a positive guest experience and service minded
Thrives in a fast paced, sales/service focused environment
Excellent verbal skills to communicate with guests in a friendly and efficient manner
Good time management skills, adaptable and ability to manage call flow/control
Demonstrated ability to write effective, professional email communication
Demonstrating the importance of service in retaining customer loyalty
Technical and functional skills using a variety of computer applications such as In-house Reservation System, Dynamics 365 (CRM), Intranet, Word, Excel, Outlook, Internet, and may include airline GDS
Interest in travel and working with points of interest/geography are a plus!
Product knowledge of Globus products, services, policies, and features (key differences) even more a plus!
Ability to work in a call center environment that includes structure, shifts, performance measurements
Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status

Benefits

Comp & perks

401K Match
16-26 days of vacation
Health, vision, dental and life insurance
Work from home options
Home office internet reimbursement