Global Payments Inc.

Customer Service Representative – Credit Cards

Global Payments Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Salary

💰 $15 per hour

Job Level

Junior

About the role

  • Responds to customer inquiries via telephone to provide problem resolution in accordance with service standards
  • Resolve basic/tier 1 payment and account related requests including card activations, payments, name and address updates, balance inquiries, lost/stolen cards
  • Provide standardized/scripted responses using client GUIs and established documentation
  • Enter required data into client systems and databases
  • Use client decision trees to determine issue reasons and escalate unresolved cases
  • High-volume call center environment: average 40-60 calls per day, average talk time 6-8 minutes
  • Pure customer service role dealing with multiple banks; follow client-specific training and compliance guidelines

Requirements

  • High School Diploma or Equivalent
  • At least 6 months high volume call center (onsite or remote) experience within the last 18 months
  • Must complete background check (criminal check, drug screen, credit check - less than $5k in collection not counting medical), verification of education, and verification of past employment (going back ten years)
  • Complete an on-demand digital interview
  • Flexible to mid-shift to late shifts including weekends
  • Role requires being on camera at all times
  • Minimum 50 Mbps download and 15 Mbps upload via ethernet cable
  • Must have a Cable Internet Provider (no wireless providers such as AT&T air, Verizon, or T-Mobile)
  • US-based role only
  • Works under close supervision; routine to semi-routine tasks with limited decision-making