Customer Support

• Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans
• Contact customers to determine intent to pay and ability to resolve delinquency
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
• Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
• Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
• Accurately and professionally document systems with details of current contacts and subsequent results
• Meet or exceed assigned business plan objectives
• Maintain electronic records and files
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Perform additional assignments and special projects as required by the needs of the company or as directed by management

Collections Coordinator, Customer Service

Customer Service Coordinator, Total Loss