Global Credit Union

Operations

• Process branch and department requests, support all consumer lending departments on non-production items
• Comply with all applicable laws, rules, regulations, policies, and procedures applicable and related credit union activities
• Understand and maintain a knowledge of all Consumer lending programs
• Daily, review and analyze assigned reports to identify loan errors
• Take corrective action as needed
• Effectively communicate, orally and in writing, with members, dealers and others within the credit union regarding loan documentation or the deficiency thereof
• Respond to all phone, mail, email and system generated inquiries regarding post loan closing and financial transactions
• Perform maintenance functions, including but not limited to, file maintenance updates in various systems
• Notify dealers of short payoffs and dealer reserves owed; actively follow up, via letters and calls, to collect the outstanding reserves
• Perform additional research and contact makers as needed regarding aftermarket product contact refunds, IVR Payments, Short Payoffs, and other negotiable items
• Complete CRM requests by following up with members, performing file maintenance and preparing letters upon request
• Provide prompt, professional, helpful, knowledgeable and courteous member service
• Perform other duties as assigned

Consumer Lending Operations Servicing Officer I, II, III

Vice President

• Originate mortgage loans and manage branch office operations
• Sell mortgage loan services to the real estate community and promote the general business interests of the company
• Foster positive office interactions and model successful sales techniques to improve professional image and market visibility in the mortgage lending industry
• Develop and maintain loan referral relationships with professionals in real estate, accounting, legal and financial planning fields
• Ensure all mortgage loan originators are originating, disclosing and/or re-disclosing accurately and timely within all established regulatory compliance requirements and timeframes
• Interview buyers/applicants and originate investor mortgage loans
• Accept applications and input them to the origination system, provide required estimates and disclosures and gather required documentation and fees to process mortgage loans
• Ensure accurate processing is completed in a timely manner and prepare for submission to underwriting
• If the loan is approved, take final steps to ensure a smooth closing
• If the loan is declined, verbally advise the borrower and issue applicable refunds
• Return any documents not pertaining to credit
• Manage the operations of the branch office including recruitment and supervision of staff
• Conduct sales presentations for real estate agents as necessary to enhance business relations
• Perform other duties as assigned

Assistant Vice President – Senior Loan Originator

Support Engineer

• Responsible for understanding and effectively maintaining core infrastructure production environment.
• Maintain core infrastructure environment including installation, configuration, monitoring, operation, troubleshooting/repair, and maintenance of physical and virtual core infrastructure devices, in a 24/7 environment.
• Assist with maintenance and support of enterprise backup and recovery solutions.
• Support implementation of deployments and upgrades to enterprise applications and operating systems impacting core infrastructure.
• Provide resource support to Application/Development teams requiring production assistance and collaboration and support for new or enhanced products across the enterprise.
• Create scripts based on clear requirements and existing architecture/design to support automation of system/application/network functions.
• Ensure Disaster Recovery Playbooks and processes are regularly reviewed, updated, and tested.

Infrastructure Support Analyst I, II, III, Senior

• Responsible for understanding and effectively maintaining core infrastructure production environment.
• Assist with maintenance and support of enterprise backup and recovery solutions.
• Support implementation of deployments and upgrades to enterprise applications and operating systems.
• Provide resource support to Application/Development teams.
• Lead tools issue resolution activities using knowledge of system environment and cross-functional collaboration.
• Create scripts to support automation of system/application/network functions.
• Ensure Disaster Recovery Playbooks and processes are reviewed, updated, and tested.
• Develop and maintain adequate documentation to allow peer review prior to implementation.

Consumer Lending Operations Servicing Officer I, II, III

Assistant Vice President – Senior Loan Originator

Infrastructure Support Analyst I, II, III, Senior

Assistant Vice President – Senior Loan Originator

Infrastructure Support Analyst, I, II, III, Senior