Glean

Customer Success Manager

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
• Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and Services budget.
• Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

AI Success Manager

Solutions Engineer

• Establish and maintain your role as the customer's primary technical advisor.
• Work with customers to onboard new data sources and implement custom integrations of Glean into their work environment and business application architecture.
• Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack.
• Identify opportunities with the customer to expand the use of Glean within their business application architecture.
• Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment.
• Align technical plans with customers and Glean Customer Success.
• Assist with issue identification, troubleshooting, and remediation for your assigned customers.
• Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean.
• Be an active member of the Glean customer technical community.

AI Success Manager

Solutions Architect