Glean

Architect

• Design, architect, and build near production‑ready solutions on top of Glean that partners can implement with customers (not just demos or POCs).
• Own the end‑to‑end architecture for partner solutions—from data sources and integrations to configuration, security, and user experience.
• Automate deployments of those solutions using infrastructure‑as‑code, configuration templates, and repeatable playbooks so partners can roll out solutions consistently across customers.
• Build and maintain tools, templates, and documentation (reference architectures, example code, runbooks, best practices) that partners can reuse across engagements.
• Serve as the primary technical advisor and solution owner for a set of strategic partners (GSIs, ISVs, and other key partners working with CSPs).
• Lead architecture reviews, whiteboarding sessions, demos, technical workshops, and training with partner and customer technical stakeholders.
• Provide training and enablement so partner technical teams can independently deploy, manage, and extend Glean‑based solutions.
• Conduct go‑to‑market and addressable market analysis for Innovation Lab solutions—sizing opportunities, understanding target segments, and identifying where Glean + partner offerings have the strongest market fit.
• Work with partners to build business cases for new solutions, including value narratives, impact hypotheses, and ROI framing.
• Identify opportunities with partners and customers to expand Glean adoption through repeatable solution patterns and packaged offerings.
• Align technical plans with GTM priorities, partnering closely with Partnerships, Sales, Product, and Engineering to ensure solutions are both technically sound and commercially impactful.
• Collaborate with Product Management and Engineering, providing data‑driven feedback and use cases to drive improvements to the product that unlock new solution patterns for partners.
• Work with Sales, Customer Success, Support, and Solutions Engineering to ensure Innovation Lab solutions are understandable, supportable, and aligned with our broader customer motion.
• Assist with issue identification, troubleshooting, and remediation for Innovation Lab solutions through resolution, working closely with internal teams as needed.
• Think like a Product Manager, Architect, and GTM strategist—while being as hands‑on as an FDE—as you own and build a robust, partner‑led solutions roadmap.

Partner Innovation Architect

Artificial Intelligence

• Partner with executive sponsors and end users to identify high‑impact use cases
• Lead strategic reviews and advise customers on their AI roadmap
• Translate business needs into clear problem statements and AI solutions
• Conduct discovery workshops and guide rollouts of the Glean platform
• Design and build AI agents with and for customers
• Identify expansion opportunities and drive engagement across teams

AI Outcomes Manager

Manager

• Help our customers achieve real business outcomes through the use of AI
• Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
• Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and Services budget.
• Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
• Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
• Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
• Guide and document improvements for onboarding processes, playbooks, and best practices.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.

Delivery Excellence Manager

Solutions Engineer

• Partner with Strategic Account Executives to navigate complex, multi-stakeholder deal cycles with C-level and VP-level executives across the Central region
• Create and demo custom environments tailored to customer industry, region, and line of business
• Run and manage technical POC cycles end-to-end, including success criteria definition, setup, execution, and readouts
• Perform customer-facing activities including technical discovery calls, architecture reviews, and solution design sessions
• Lead security and compliance conversations to make customers comfortable with Glean’s security posture and data handling
• Work cross-functionally with Product and Engineering to deliver customer requests and be a strong voice of the customer for Central-region needs
• Develop ROI and business justification reports and presentations that tie Glean to measurable outcomes for strategic accounts

Strategic Solutions Engineer – Central

Account Executive

• Source and close net new logos within a given territory
• Navigate complex organizational structures and identify executive sponsors and champions
• Research and understand the business objectives of your customers
• Collaborate with internal partners to move deals forward and ensure customer success
• Consistently deliver ARR revenue targets and drive success through a metric-based approach
• Develop and execute sales strategies to generate pipeline and drive sales opportunities
• Provide timely and insightful input back to other corporate functions
• Create ROI and business justification reports based off a data-driven approach
• Run tight POCs based on business success criteria

Enterprise Account Executive

Marketing

• Lead how we go to market with our indirect partners
• Create and run co-marketing programs with top resellers and VARs
• Build repeatable campaign frameworks and plays for partners
• Lead MDF planning and execution focusing on ROI and partner impact
• Develop partner-ready messaging, content, and campaign kits
• Work with Product Marketing to tailor Glean’s story for channels
• Bring Glean to life through partner events, SKOs, and roadshows
• Serve as the marketing lead for strategic VAR relationships
• Define and track success across partner-sourced and influenced pipeline

Senior Partner Marketing Manager – Channel

• Develop and execute a comprehensive enablement strategy for our Sales teams in partnership with our other Field Enablement Managers, including continuous learning, skills assessments, and coaching.
• Collaborate with sales leadership to create training that aligns with the sales competencies.
• Partner with the GTM Onboarding Enablement function on introducing any Segments - specific onboarding content for new hires, ensuring they are conversation-ready by day 30 and fully ramped by day 90. This includes elements of the virtual 3-week onboarding program, live training session, and deal reviews.
• Implement a continuous learning program that covers areas such as top of the funnel prospecting, discovery and demo, deal progression, competitive selling, persona and vertical-based enablement as well as certifications on critical elements of priority items.
• Responsible for deep Command of the Message understanding, training and reinforcement at the manager and team level.
• Work closely with the sales team to understand their needs and develop content that supports their sales efforts.
• Monitor and analyze the effectiveness of enablement initiatives and use data to optimize and drive sales effectiveness.
• Facilitate training sessions for the sales team on effectively using the sales enablement content.
• Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight deadlines.
• Partner with Product, Product Marketing, Partnerships and other departments of the GTM organization to drive impactful, delightful content and programs.

Field Enablement Manager

AI Research Scientist

• Analyze large-scale, aggregated telemetry data to understand how AI usage patterns are evolving across roles, teams, and organizations
• Design and analyze surveys to capture attitudes, behaviors, and outcomes related to AI adoption and work transformation
• Analyze experiments, pilots, and joint research initiatives in partnership with Work AI Institute founding members and external collaborators
• Translate complex data into clear, compelling insights that resonate with executive audiences
• Develop insight decks, research briefs, and narratives that synthesize findings across telemetry, surveys, and experiments and position Glean as a leading authority in understanding how AI is transforming work.
• Build data-driven QBR materials and executive-ready research outputs to support strategic customer and partner conversations
• Partner with Data Science, Product, and Engineering to surface research-backed implications for roadmap and design decisions
• Collaborate with Sales, Customer Success, and Marketing to ensure research insights are leveraged effectively in the field
• Support the Work AI Institute’s thought leadership agenda, including reports, talks, and external publications
• Ensure methodological rigor, responsible data use, and clear documentation across all research efforts
• Establish repeatable research workflows for ongoing telemetry analysis, surveys, and experiments
• Stay current on industry research related to AI, work, organizational behavior, and productivity

Work AI Research Lead – Contract

Engineer

• Partner with customers to architect transformational AI solutions
• Collaborate with Go-to-Market, Product, and Engineering teams
• Own the full engagement from initial discovery to production launch
• Guide customers through the end-to-end deployment of Glean
• Shape the product roadmap by sharing field learnings
• Build lasting partnerships with customers while identifying new ways to deploy AI

Founding Forward Deployed Engineer

Full-stack Engineer

• Build AI‑first automation across the full customer journey to eliminate manual work in prospecting, deal execution, customer onboarding, customer adoption and renewals
• Systematize and automate GTM workflows by designing and implementing scalable processes for enrichment, scoring, routing and outreach across the customer journey
• Accelerate our pipeline generation through differentiated and innovative scaled outreach
• Set up and run data-driven GTM experiments, track impact and scale what works
• Leverage Glean at Glean and continually drive new ways for our GTM organization to be more and more AI-first across all internal and external processes
• Identify areas of opportunity for AI tooling
• Partner across Sales, Marketing, Post-Sales and Product to identify areas of leverage, run experiments, and scale successful initiatives

GTM Engineer

Operations

• Help build our post‑sales strategy, including defining core CX roles and responsibilities, driving segmentation and coverage decisions, and owning capacity planning.
• Shape the long‑term CX operating strategy by designing and maintaining the CX metrics backbone, including dashboards and reporting for key health, retention, and expansion metrics.
• Implement and run key post‑sales cadences such as renewals forecasting, capacity and coverage reviews, and churn‑risk and health reviews, delivering business reviews with data‑driven insights on customer outcomes and performance.
• Design and refine end‑to‑end CX workflows across onboarding, implementation, adoption, risk management, expansion, and renewal, clarifying ownership, handoffs, and SLAs across CX roles.
• Define and track leading indicators of customer health, adoption, and risk, surfacing clear alerts and views to CX leadership and frontline teams.
• Identify and execute opportunities for automation and capacity unlock, embedding AI‑first workflows into CX operations—including using Glean at Glean—to remove manual work and scale impact.
• Own the CX tooling stack for data and insights, partnering with RevOps, Systems, and CS leadership to ensure platforms are configured to support an efficient, insight‑driven customer journey.
• Be the voice of post‑sales in cross‑functional GTM and product decisions

Senior Manager, CX Operations

Account Manager

• Develop and manage GTM execution with our top National VAR Partners
• Build a strategy with each national partner with executive alignment and measurable goals
• Drive top of funnel and demand gen activities with partners in conjunction with Glean’s internal marketing teams
• Build and manage a co-sell motion with partners in conjunction with Glean’s internal AEs
• Deepen our VAR partnerships by identifying new joint opportunities
• Collaborate with the broader partner landscape including our Cloud, GSI, and ISV partners
• Execute strategy at a national and regional level for strategic national partners
• Work cohesively and efficiently with Glean’s Regional Partner Managers to drive National Partner Strategy through regional execution
• Drive and support enablement activities with partner sellers and technical teams
• Support account mapping activities with national partner sellers and Glean sellers
• Collaborate with partners to develop and execute joint go-to-market plans
• Work closely with sales, marketing, product, and engineering teams to align partner strategies with company objectives