Resident Solutions Architect

Glean

Resident Solutions Architect at Glean providing strategic technical guidance to enterprise customers. Focusing on architecture, integration, and governance for high-demand clients.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $170,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management, strategic technical advisory, and solutions architecture, with a strong focus on customer enablement and governance. Proficient in cloud technologies and AI fluency, translating customer needs into actionable engineering feedback.

Highest-signal resume keywords

Technical Account ManagementSolutions ArchitectureCloud Technologies (GCP, AWS, Azure)AI FluencySoftware Development (Python, Java, Go)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ConsultingAPIsSDKsCustom Data IntegrationsEnterprise Application ArchitectureTechnical DebuggingProduction-Readiness RequirementsAI-Powered WorkflowsArchitecture ReviewGovernance and Security

Soft Skills

Executive CommunicationMentorshipCustomer EnablementCollaboration

Certifications & Qualifications

Bachelor's Degree in Computer Science

Industry Keywords

Customer SuccessTechnical RoadmapsTechnical Decision-MakingCross-Account ProgramsTechnical Community

Tech Stack

Tools & technologies

AWSAzureCloudGoGoogle Cloud PlatformJavaPython

About the role

Key responsibilities & impact

Serve as the primary strategic technical advisor and point of contact for assigned customers
Own the technical account strategy for assigned customers
Develop and maintain strategic technical roadmaps
Lead technical decision-making and architecture review workshops
Guide customers through architecture and implementation choices
Define evals, governance, observability for advanced customer workflows
Design and deliver strategic technical builds
Provide technical enablement to customer admins, developers, and stakeholders
Align technical plans with Customer Success and Account teams
Translate customer friction into engineering-ready product feedback
Support customer governance and security motions
Own cross-account technical programs and reusable blueprints
Contribute to the Glean customer technical community
Shape the SA organization through mentorship and advanced enablement programs

Requirements

What you’ll need

7+ years of relevant technical consulting, solutions architecture, or customer-facing engineering experience
Bachelor's degree in Computer Science or equivalent
Software development experience in at least two of the following: Python, Java, Go
Strong experience with APIs, SDKs, custom data integrations, and enterprise application architecture
Strong AI fluency that goes beyond basic prompting
Strong technical debugging skills
Hands-on experience with cloud technologies in at least one: GCP, AWS, or Azure
Security and audit fluency
Experience defining production-readiness requirements for AI-powered workflows
Experience moving AI use cases from prototypes to production-quality systems
Strong executive communication, technical account management skills
Experience supporting architecture-heavy customers.

Benefits

Comp & perks

Comprehensive benefits package including competitive compensation
Medical, Vision, and Dental coverage
Generous time-off policy
Opportunity to contribute to 401k plan
Home office improvement stipend
Annual education and wellness stipends
Regular company events
Daily healthy lunches