Gladly

Senior Product Manager, Consumer

Gladly

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

About the role

  • Create a vision and strategy for your product area that furthers the company goals and vision
  • Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
  • Validate, plan, and deliver on both impactful enhancements and new products
  • Collaborate across Product teams to build a cohesive product and hone your PM craft
  • Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message
  • Work on Hero product team responsibilities: shape agent (hero) experience, provide customer context, enable collaboration and AI-driven automation
  • Work on Consumer product team responsibilities: own consumer-facing experiences across channels, craft AI-powered consumer experiences, and expand communication channels and use cases
  • Potential projects include optimizing AI experience across all channels, expanding into new channels, and articulating a vision for AI-enabled consumer experiences

Requirements

  • Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and Consumer software products
  • Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
  • Can telescope between the details and the big picture
  • Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs
  • Know what great design looks like, and care about delivering experiences modern consumers will enjoy
  • Grasp technical details and understand technical constraints when working with engineers
  • Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed
  • Love tackling hard problems and coming up with powerfully simple solutions
  • Able to grasp technical and design concepts and collaborate with customers, stakeholders, and other teams to drive impact