Gladly

Solutions Engineer

• Partner with Account Executives as the technical lead across enterprise sales cycles, owning the solution strategy from discovery through close
• Design and deliver custom demos, live product presentations, and business value analyses tailored to each prospect’s architecture and stakeholder priorities
• Build proof-of-concept environments that integrate with customers’ existing tech stacks — registering APIs on the Gladly app platform, writing lightweight integrations in JavaScript and Node.js, and using Postman to troubleshoot API calls
• Translate customer business requirements into AI-driven workflows, scoping integrations and articulating how the Gladly platform creates value beyond cost reduction
• Serve as the competitive expert in head-to-head evaluations, clearly differentiating the Gladly approach to customer experience AI against incumbent and emerging platforms
• Support expansion and AI upsell opportunities within the existing customer base, and rotate on select mid-market deals to broaden team coverage
• Collaborate cross-functionally with Product, Engineering, and Implementation to relay customer feedback and ensure smooth post-sale handoffs

Enterprise Solutions Engineer

Accounting Manager

• Own the end-to-end month-end, quarter-end, and year-end close processes, ensuring timely and accurate preparation of financial statements in accordance with U.S. GAAP.
• Lead complex revenue recognition under ASC 606 for subscription and usage-based models, including deferred revenue, contract modifications, and commission capitalization.
• Oversee daily operational accounting activities, including accounts payable (AP), expense management, and payroll processing.
• Coordinate annual financial audits and tax preparation, serving as the primary liaison with external auditors.
• Directly manage and mentor the accounting team while partnering closely with FP&A on budgeting and forecasting.

Director of Accounting

Engineering Manager

• Lead a product team building the voice AI stack: real-time inference, latency management, continuous quality monitoring and performance tracking.
• Collaborate closely with Product, Design, AI Core and AI Research teams to define what 'great AI voice experience' means — from first greeting to complex issue resolution.
• Drive innovation — stay on the cutting edge of low-latency LLMs, voice-optimized models, and real-time AI architectures.
• Develop and implement engineering processes and best practices.
• Take ownership of projects throughout their full cycle including inception, planning, execution, testing and maintenance.
• Mentor engineers and foster a culture of quality obsession, AI advancement, latency minimization, reliability, and thoughtful system design.

Enterprise Solutions Engineer

Director of Accounting

Senior Engineering Manager – Voice AI