Gladly

Product Manager

• Create a vision and strategy for your product area that furthers the company goals and vision
• Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
• Validate, plan, and deliver on both impactful enhancements and new products
• Collaborate across Product teams to build a cohesive product and hone your PM craft
• Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message
• Work on Hero product team responsibilities: shape agent (hero) experience, provide customer context, enable collaboration and AI-driven automation
• Work on Consumer product team responsibilities: own consumer-facing experiences across channels, craft AI-powered consumer experiences, and expand communication channels and use cases
• Potential projects include optimizing AI experience across all channels, expanding into new channels, and articulating a vision for AI-enabled consumer experiences

Senior Product Manager, Consumer