Gladly

Manager

• Own the Site Build
• Build, launch, and maintain landing pages and templates in Sanity, and keep our CMS and component library in good working order.
• Guide page layout and design decisions, translating brand direction into pages that look right and perform well, without managing the design team itself.
• QA every release before it ships, catching visual, functional, and cross-device issues early. Own Core Web Vitals, site speed, and SEO fundamentals like schema markup and indexing.
• Drive Conversion Performance
• Spot where the site is losing people (friction in layouts, forms, navigation, or information architecture) and fix it.
• Bring a strong point of view on user flows, conversion psychology, mobile experience, and page hierarchy to every build.
• Run structured A/B tests and read the results with real statistical rigor, not gut feel.
• Own Measurement, End to End
• Live in GA4 and Google Tag Manager: build events, track conversions, and run funnel analysis to explain what's actually happening on the site.
• Stand up tracking for things like downloads, demo requests, video engagement, and CTA performance yourself, without looping in RevOps for every change.
• Support Our AI-Powered Web Experiences
• Help build and maintain the AI-powered tools and experiences that live on our website, and use AI tools to move faster and ship more.

Web Experience Manager

Accounting Manager

• Own the end-to-end month-end, quarter-end, and year-end close, ensuring timely, accurate financial statements under US GAAP
• Lead complex revenue recognition under ASC 606 for subscription and usage-based models
• Personally run bi-weekly payroll in ADP, and oversee accounts payable, expense management, and AR/collections
• Coordinate annual audits and tax prep as the primary liaison with external auditors and maintain internal controls
• Manage and mentor a team of two and partner with FP&A on budgeting and forecasting

Web Experience Manager

Senior Manager, Accounting