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Gladly

Web Experience Manager

Gladly

Web Experience Manager at Gladly built for customer experience optimization. Overseeing website improvements, conversion drives, and AI-enhancements for user engagement.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $154,000 per yearWebsite

Tech Stack

Tools & technologies
JavaScriptReactTypeScript

About the role

Key responsibilities & impact
  • Own the Site Build
  • Build, launch, and maintain landing pages and templates in Sanity, and keep our CMS and component library in good working order.
  • Guide page layout and design decisions, translating brand direction into pages that look right and perform well, without managing the design team itself.
  • QA every release before it ships, catching visual, functional, and cross-device issues early. Own Core Web Vitals, site speed, and SEO fundamentals like schema markup and indexing.
  • Drive Conversion Performance
  • Spot where the site is losing people (friction in layouts, forms, navigation, or information architecture) and fix it.
  • Bring a strong point of view on user flows, conversion psychology, mobile experience, and page hierarchy to every build.
  • Run structured A/B tests and read the results with real statistical rigor, not gut feel.
  • Own Measurement, End to End
  • Live in GA4 and Google Tag Manager: build events, track conversions, and run funnel analysis to explain what's actually happening on the site.
  • Stand up tracking for things like downloads, demo requests, video engagement, and CTA performance yourself, without looping in RevOps for every change.
  • Support Our AI-Powered Web Experiences
  • Help build and maintain the AI-powered tools and experiences that live on our website, and use AI tools to move faster and ship more.

Requirements

What you’ll need
  • Roughly 5+ years building and owning marketing or ecommerce websites. We care more about talent, versatility, and a track record of sustained ownership than exact tenure.
  • Hands-on experience running a website in Sanity or a comparable headless CMS, including content modeling, querying with GROQ, and defining schemas in TypeScript.
  • Working proficiency in HTML, CSS, JavaScript, and React, with enough comfort in a component-based front end to move fast in Sanity.
  • Real fluency in GA4 and Google Tag Manager. This isn't a nice-to-have, it's core to the job.
  • A sharp eye for page design and layout, even if you're not the one setting brand direction.
  • A track record of using data, not opinion, to make pages and forms convert better, including structured A/B testing.
  • An autonomous, solution-oriented working style: you bring ideas and options, not just blockers, and you thrive in a fast, scrappy environment with ad hoc requests.
  • A friendly, good-natured approach to feedback. The website is public and everyone has opinions; you take critique in stride and come back with a new option.

Benefits

Comp & perks
  • Competitive salaries, stock options, and comprehensive benefits
  • Generous paid time off, parental leave, and home office stipends
  • A fully remote work environment with opportunities for in-person team gatherings
  • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
  • A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Sanity CMSGROQ QueryingTypeScriptHTMLCSSJavaScriptReactA/B TestingConversion Rate OptimizationSchema Markup
Soft Skills
Solution-OrientedAdaptabilityFeedback ReceptionCollaborationCreativity