Commercial Account Executive
Sierra
Salary
💰 €50,000 - €70,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a portfolio of strategic and enterprise accounts
- Ensure high customer satisfaction, retention, and long-term value
- Monitor usage and adoption to identify risks early and mitigate churn
- Conduct regular business reviews (QBRs) to highlight ROI and uncover growth opportunities
- Lead renewals and drive upsells within your accounts
- Partner with Sales to identify expansion opportunities and co-develop account strategies
- Build trusted relationships with decision-makers and business stakeholders (C-level, CTO, Directors of Engineering)
- Understand customers’ business goals and align them with Gladia’s product roadmap
- Serve as the main point of contact for all commercial topics (renewals, expansions, escalations)
- Act as the voice of the customer internally, providing structured feedback to Sales Leadership and Product
- Help design account management processes, playbooks, and metrics
- Contribute to defining our Customer Success & Account Management strategy as we scale
- Collaborate cross-functionally with Sales, Marketing, and Product to strengthen customer outcomes
Requirements
- 5+ years in Account Management, Customer Success Management, or a commercial role focused on retention and growth
- Proven track record of renewals, upsells, and driving expansion in B2B SaaS
- Experience managing strategic or enterprise-level accounts
- Mandatory: experience with technical products (selling to CTOs, Directors of Engineering, or technical stakeholders)
- Bonus: Experience selling or managing accounts for API-first products
- Excellent communicator, able to engage confidently with both business stakeholders and technical decision-makers
- Strong commercial acumen: data-driven, negotiation skills, and comfortable working with revenue targets
- Mindset: curiosity, client empathy, and problem-solving orientation
- Entrepreneurial: excited to be the first AM hire and help shape the function
- Fluent in English; French is a plus
