Customer Service Representative
Kyndryl
Customer Care, Supply Chain Representative
Givaudan
full-time
Posted on:
Location Type: Hybrid
Location: 🇨🇭 Switzerland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage customer expectations, build strong relationships, and act on feedback (B2B)
- Execute Customer Care strategy in line with global guidelines.
- Provide responsive support for assigned customers and affiliates, including order management, issue resolution, and complaint handling.
- Participate in customer visits and presentations; diffuse difficult situations effectively.
- Oversee the full order cycle and coordinate with operations, sales, and GBS.
- Monitor and address supply or capacity issues to prevent customer impact.
- Collect forecasts, support demand planning, and manage safety stock contracts.
- Coordinate product life cycle activities, ensuring smooth introductions and phase-outs.
- Identify and act on opportunities for improvement; contribute to relevant projects.
- Collaborate with the Support Office, Control Tower, and Continuous Improvement teams for corrective actions.
- Follow new customer and product processes to enhance the customer experience.
- Prepare debit/credit notes and manage billing activities.
- Maintain accurate customer records, including contracts, labeling, packaging, and stock requirements.
- Provide coverage and support for other team accounts when required.
Requirements
- High School or Secondary Education, Associate or University Degree preferred
- Fluent English skills, another language is a plus
- 3+ years of experience in a customer-facing role and supply chain
- Customer-focused with good problem-solving and negotiation skills
- Action-oriented mindset with good time management and priorisation skills
- Microsoft Office expertise
- Basic Inventory Management knowledge
- Strong knowledge of SAP and associated processes is an advantage
- Understanding of Incoterms and Shipping Terminology
Benefits
- Great compensation package including bonus and cafeteria
- Learning and career development opportunities
- Private health insurance
- Access to exclusive perfumes and employee shop with discounts
- Flexible work arrangement, home office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supply chain managementorder managementissue resolutioncomplaint handlingdemand planninginventory managementSAPbilling activitiescustomer record managementproduct life cycle management
Soft skills
customer-focusedproblem-solvingnegotiationaction-orientedtime managementprioritizationrelationship buildingcommunicationadaptabilityconflict resolution
