Customer Support

• Provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
• Manages government contracts with responsibility for successful delivery of service products for local government customers in Georgia.
• Works closely with external partners responsible for delivering service products to customers.
• Responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals.
• Develops service account plans and profiles, goals and strategies within assigned accounts.
• Ensures customers receive appropriate and timely reporting as required by the Services Contract.
• Manages product quality issues as needed.
• Engages in the case management process to ensure proper service delivery.

Senior Customer Support Manager

Servicetechniker, Kundenservice, Außendienst

Financial Support Specialist

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation