Customer Service Representative
Kyndryl
Senior Customer Support Manager
Motorola Solutions
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $130,000 per year
Job Level
Senior
About the role
- Provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
- Manages government contracts with responsibility for successful delivery of service products for local government customers in Georgia.
- Works closely with external partners responsible for delivering service products to customers.
- Responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals.
- Develops service account plans and profiles, goals and strategies within assigned accounts.
- Ensures customers receive appropriate and timely reporting as required by the Services Contract.
- Manages product quality issues as needed.
- Engages in the case management process to ensure proper service delivery.
Requirements
- 3+ years of experience in one of the following: Lifecycle Service Account Management, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
- Travel Requirements 50-75%
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Lifecycle Service Account ManagementSalesSystems ImplementationIntegrationCustomer SupportProject ManagementPublic SafetyTechnical Services Sales
Soft skills
customer focuscustomer satisfactioncontract managementforecastingstrategic planningcommunicationcase management
