Senior Manager, Professional Services Program Delivery
GitLab
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $145,600 - $312,000 per year
Job Level
Senior
Tech Stack
CloudPMP
About the role
- Define and execute the strategic vision for Professional Services program delivery, establishing frameworks, methodologies, and best practices that scale across the organization and drive continuous improvement
- Lead and develop multiple teams of project and program managers, including direct management of team leads and managers, while fostering a culture of excellence, collaboration, and professional growth
- Oversee the entire portfolio of Professional Services customer projects, ensuring strategic alignment with business objectives, optimal resource utilization, and exceptional delivery outcomes that drive customer success and revenue growth
- Partner with senior leadership across Professional Services, Sales, Product, and Engineering to align delivery capabilities with business strategy, identify opportunities for service expansion, and drive organizational transformation
- Establish and monitor key performance indicators (KPIs) and metrics to measure delivery effectiveness, customer satisfaction, and team performance, using data-driven insights to drive strategic decisions and operational improvements
- Architect and implement enterprise-level resource management strategies in partnership with PS Operations and technical leadership, optimizing talent deployment, capacity planning, and skill development across the organization
- Lead strategic risk management initiatives by establishing proactive identification and mitigation frameworks that protect customer relationships, project outcomes, and organizational reputation
- Drive executive-level communication and stakeholder management, representing Program Delivery in strategic discussions and ensuring transparency across all organizational levels
- Champion innovation in delivery methodologies, tools, and processes, staying ahead of industry trends and positioning GitLab as a leader in Professional Services delivery
- Build strategic partnerships with customers and serve as an escalation point for complex delivery challenges, ensuring resolution and continuous improvement
Requirements
- A Bachelor's degree in Business, Administration, or a related field (Master's degree preferred)
- A minimum of seven years of experience in a leadership position, with at least three years managing managers or leading multiple teams
- Deep expertise in DevOps, cloud technologies, and software delivery methodologies with proven ability to translate technical concepts into business value
- A minimum of ten years of experience in the technology services or professional services industry
- Project Management Professional (PMP) Certification or equivalent advanced certification (required)
- Proven track record of building, scaling, and leading high-performing delivery organizations in fast-growth environments
- Demonstrated experience defining and executing strategic initiatives that drive organizational transformation and measurable business outcomes
- Executive-level communication and influencing skills with ability to present to C-suite stakeholders
- Strong financial acumen with experience managing P&L, budgets, and resource optimization at scale
- Experience implementing and scaling project management methodologies, tools, and governance frameworks across large organizations
- Ability to thrive in ambiguity and drive results in a fast-paced, rapidly changing environment
Benefits
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
DevOpscloud technologiessoftware delivery methodologiesproject management methodologiesresource management strategiescapacity planningkey performance indicators (KPIs)data-driven insightsstrategic risk managementfinancial acumen
Soft skills
leadershipcollaborationcommunicationstakeholder managementinfluencing skillsproblem-solvingstrategic thinkingteam developmentinnovationadaptability
Certifications
Project Management Professional (PMP)advanced certification