Manager

• Oversees a team of Participant Advocates (CSRs) to ensure efficiency and high-quality service.
• Provides ongoing and consistent feedback to develop skills and improve performance of team members.
• Accountable for hitting goals and targets by evaluating performance, conducting reviews, handling promotions or disciplinary action.
• Communicates priorities and updates to the team through regular team and individual meetings.
• Takes ownership of customer inquiries, complaints, and feedback to improve service standards.

Participant Service Team Manager

Market Performance Manager

Area Safety Manager

Manager, ITS, Revenue Cycle Systems

Field Services Manager

Senior Manager of Editorial, Literacy