RN Care Manager – Pediatrics
Centene Corporation
Participant Service Team Manager
Navia Benefit Solutions, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Florida, Illinois, Kansas, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Dakota, Tennessee, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $54,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversees a team of Participant Advocates (CSRs) to ensure efficiency and high-quality service.
- Provides ongoing and consistent feedback to develop skills and improve performance of team members.
- Accountable for hitting goals and targets by evaluating performance, conducting reviews, handling promotions or disciplinary action.
- Communicates priorities and updates to the team through regular team and individual meetings.
- Takes ownership of customer inquiries, complaints, and feedback to improve service standards.
Requirements
- 3-5 years of experience in benefits administration or employee benefits industry experience preferred.
- 3-5 years of customer experience and/or management preferred.
- Basic computer skills and knowledge of Microsoft Word, Excel, Outlook, and Adobe.
- Excellent customer service skills, professionalism, and critical thinking skills.
- Embraces change, can adapt to rapidly changing business requirements.
Benefits
- Reliable management
- Willingness to work outside scheduled work hours or work overtime as needed, especially during peak season.
- Comfortable providing constructive feedback and administering disciplinary action.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
benefits administrationcustomer experiencemanagement
Soft skills
customer serviceprofessionalismcritical thinkingadaptabilityteam leadershipperformance evaluationfeedback delivery
