Manager

• Oversees a team of Participant Advocates (CSRs) to ensure efficiency and high-quality service.
• Provides ongoing and consistent feedback to develop skills and improve performance of team members.
• Accountable for hitting goals and targets by evaluating performance, conducting reviews, handling promotions or disciplinary action.
• Communicates priorities and updates to the team through regular team and individual meetings.
• Takes ownership of customer inquiries, complaints, and feedback to improve service standards.

Participant Service Team Manager

Publisher Development Manager

Program Development Manager

Care Manager, Registered Nurse (RN) – Ambulatory Care

Guidance Document Integrity Manager – Facility Coding

IT Applications Manager – Workday Reporting