Manager

• Assists with the overall IT service catalog and enterprise-wide effectiveness and efficiency of the firm's IT service operations
• Ensures high levels of service and performance targets are maintained
• Facilitates and leads active major incident calls as a Senior Major Incident Manager for the Business Technology Solutions organization
• Serves as the single point of contact for all stakeholders involved in major incidents
• Drives incident resolution by promoting active triage participation and tracking task ownership
• Develops strategy and plan for the approach on service operations
• Supervises operational activities such as batch processing, backup/recovery jobs, system health checks, and user account management
• Oversees ITSM and enterprise event management tools

Senior Major Incident Manager

Senior Manager, Statistical Programming

Delivery Manager

Key Accounts Manager – Valves

Case Manager – Utilization Review Nurse

Admin Manager, Inpatient Coding, Coding Quality