RN Care Manager – Pediatrics
Centene Corporation
Senior Major Incident Manager
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Missouri, Montana, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $73,800 - $132,700 per year
Job Level
Senior
Tech Stack
ITSM
About the role
- Assists with the overall IT service catalog and enterprise-wide effectiveness and efficiency of the firm's IT service operations
- Ensures high levels of service and performance targets are maintained
- Facilitates and leads active major incident calls as a Senior Major Incident Manager for the Business Technology Solutions organization
- Serves as the single point of contact for all stakeholders involved in major incidents
- Drives incident resolution by promoting active triage participation and tracking task ownership
- Develops strategy and plan for the approach on service operations
- Supervises operational activities such as batch processing, backup/recovery jobs, system health checks, and user account management
- Oversees ITSM and enterprise event management tools
Requirements
- A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science)
- Requires 4 – 6 years of related experience
- ITIL Foundations 4 preferred
- Knowledge of IT Service Management (ITSM), Enterprise Service Management (ESM), relevant network systems, ITIL framework and practices
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Service ManagementEnterprise Service Managementincident resolutionbatch processingbackup/recovery jobssystem health checksuser account managementITIL frameworkdata analysisquantitative analysis
Soft skills
leadershipcommunicationproblem-solvingstakeholder managementstrategic planningteam collaborationactive listeningincident managementtask ownershipfacilitation
Certifications
ITIL Foundations 4
