Manager

• Proactively address patient access barriers by working with customers and accounts to resolve complex reimbursement issues, including prior authorizations, appeals, and denials.
• Educate private practices, multi-specialty groups, facilities, and their staff on reimbursement support programs, coverage, coding, and payer policies.
• Partner with internal and external stakeholders to identify, anticipate, and address patient and practice reimbursement challenges.
• Collaborate cross-functionally with Market Access, Patient Services, and Field Sales to provide compliant support for patients’ access to therapy.
• Deliver clear and actionable information to practice managers, billing staff, nurses, and reimbursement teams to improve their understanding of payer policies and processes.
• Conduct regular reviews with practices to understand their utilization of reimbursement support services and recommend program enhancements based on customer needs.
• Share insights into customer needs, potential access barriers, and payer trends with internal teams to drive actionable improvements.

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