Getz Healthcare Australia & New Zealand

Product Specialist

• Ensures achievement of territory sales target
• New accounts penetration / new business leads
• Marketing programs implementation
• G-force activities standards to deliver desired sales results
• Gathers, consolidates and uses facts and data to make sound business decision
• Prepares and presents territory performance during Business Review meetings
• Delivers product communication messages to customers during call coverage
• Conducts customer profiling and targeting for territory’s customer master plan
• Initiates coordination meetings with Sales Team counterparts
• Prepares and recommends business proposals to Area Sales Manager
• Manages account receivables of various cash sales accounts
• Adheres to company policies and procedures and submits reportorial requirements as required
• Develops strong business relationships with customers and gatekeepers
• Coordinates and prepares bidding requirements as needed

Manager

• Develop Operation Team strategies to support the achievement of the company's objectives and goals.
• Lead, manage, and coach the Operations and Administration team to implement operational strategies, plans, and work procedures.
• Oversee regulatory affairs, purchasing, importation, inventory management, administrative functions, and operational support for Sales and Service teams.
• Manage medical device product registrations, import permits, and product amendments to ensure regulatory compliance.
• Monitor local and overseas purchasing activities and represent management in supplier negotiations.
• Ensure procurement, shipment, warehousing, storage, and distribution processes are carried out efficiently.
• Monitor logistics providers to ensure timely and safe delivery of goods and handle claims for lost or damaged shipments.
• Identify and maintain cost-effective third-party logistics and delivery solutions.
• Ensure invoices are issued accurately and comply with company requirements.
• Manage inventory levels to meet customer demand while minimizing inventory costs.
• Oversee operational support for the Service team, including Preventive Maintenance (PM) contracts and claim processes.
• Control petty cash usage within the Operations department.
• Continuously improve operational processes and implement changes to enhance efficiency and support company goals.
• Monitor and control operational expenses.
• Lead the company's Quality Management System (ISO 13485, ISO 9001) and ensure regulatory compliance.
• Drive operational excellence through KPI management, process optimization, SOP development, audits, CAPA, and risk management.
• Lead continuous improvement initiatives to reduce costs, improve customer satisfaction, and enhance operational effectiveness across Regulatory Affairs, Procurement, Logistics, Inventory Management, Customer Service, and Administration.
• Develop high-performing teams through coaching, training, and performance management.
• Manage supplier qualification and performance programs while supporting leadership with operational analysis, business reporting, budgeting, and strategic planning.

Assistant, Operation Manager – Medical Equipment

Account Executive

• Promote and sell the assigned products to achieve the sales budget, profit margin and customer satisfaction
• Conduct presentation, training, and consultation with customers
• Increase sales to existing customers through up-selling and cross-selling
• Identify, establish and develop new customers to increase market share
• Maintain relationships with customers by providing support, solution and quality service by establishing and enforcing organization standards
• Work with manager to prepare monthly sales forecasts
• Contribute to team effort by accomplishing related results as needed

Sales Executive, Medical Equipment

• Initiate, promote and develop sales opportunities for the assigned products and achieve the desired growth in revenue in line with the Company’s sales and income target.
• Prepare sales plan and secure orders for the Company’s products, solutions and services to achieve the assigned sales and income target.
• Identify and establish new customers and business opportunities to ensure successful market penetration.
• Expand customer base and maximize market coverage in the designated geographical areas.
• Carry out product/technical briefings, workshops or demonstrations to customers in a professional manner, and attend to customers’ enquiries and concerns in a professional and timely manner.
• Organize, support and participate in cases, workshops and conferences which may take place outside regular working hours/days.
• Provide efficient and effective service/support to maintain customer confidence in the reputation of the products and services offered by the Company.
• Fully utilize the Company’s CRM platform to submit up-to-date sales, activities and opportunities reports.
• Ensure sales to customers are within the company’s payment and credit terms.
• Assist in monitoring customer payments to minimize risks of potential bad debts.
• Adhere to the Group and Company's policies and compliance with GDPMD & ISO9001:2015 policies and safe work procedures.
• Prepared to take on and cover geographical areas as assigned and other responsibilities/tasks as required by Management.

Product Specialist

Assistant, Operation Manager – Medical Equipment

Sales Executive, Medical Equipment

Product Specialist/Senior Product Specialist