Gertec

Software Engineer

• Develop and maintain software, systems, and firmware for products
• Apply appropriate technology while always seeking the best cost-effectiveness
• Develop software according to specifications. Test legacy applications to evaluate functionality and ensure compliance with Gertec quality standards
• Collaborate on product specifications to meet customer requirements
• Analyze functional and non-functional requirements and project constraints
• Provide support to internal and external customers to understand and meet their needs
• Design and maintain cloud infrastructure using AWS (Infrastructure as Code)
• Develop and manage CI/CD pipelines
• Automate build, deployment, and monitoring processes
• Drive continuous improvement of DevOps and SRE practices
• Implement observability strategies (logs, metrics, and tracing)
• Work closely with development teams to optimize applications
• Ensure cloud security best practices (IAM, policies, compliance)
• Participate in incident resolution and root cause analysis
• Support technical decisions and promote best practices within the team

Software Development Analyst III

Systems Engineer

• Respond to Level 2 and Level 3 support tickets for Protheus modules with emphasis on Financial, Tax, Billing, Inventory & Cost, Purchasing, Accounting, Fixed Assets and TOTVS Fiscal Automation (TAF), including log investigation, error analysis and escalation to the vendor (TOTVS) when necessary.
• Gather requirements from key users, map processes, identify bottlenecks and propose technical or functional solutions.
• Develop and maintain customizations following the Protheus MVC standard, including entry points, triggers, compatibility layers, screens and reports.
• Create and manage users, access groups and routine profiles in the Configurator, ensuring segregation of duties and compliance with security policies.
• Participate in projects and maintenance of integrations with corporate systems (CRM, e-commerce, logistics, BI) via REST and SOAP, as well as data import/export interfaces.
• Configure and operate the Fiscal and Accounting modules to meet Brazilian statutory obligations, monitoring legislative changes and applying TOTVS legal packages.
• Write SQL queries for auditing, data extraction, feeding BI dashboards, performance analysis and data correction.
• Execute the weekly controlled release process for updates, new routines, fixes and reconfigurations across development, testing and production environments, ensuring traceability, rollback plans, prior communication to impacted areas and compliance with established maintenance windows.
• Participate in the planning and execution of ERP implementation and upgrade projects.
• Research and evaluate new solutions and technologies applicable to the ERP and the business.
• Contribute to the preparation and analysis of IT indicators.
• Maintain technical and functional documentation of customizations and processes.
• Lead workshops and solution design sessions for the ERP.
• Deliver training for the IT team and key users.
• Participate in audits to ensure compliance with operational standards, the Brazilian General Data Protection Law (LGPD) and information security.

Systems Analyst II – Protheus ERP

Analyst

• Monitor international import shipments, ensuring visibility and adherence to deadlines
• Keep shipment follow-up information up to date
• Review and approve pre-shipment documentation (Proforma Invoice, Invoice, Packing List, BL/AWB, Drafts, among others)
• Source international freight quotes for modes: Air, Sea, Multimodal (Sea-Air)
• Support import analysts with operational routines and process control
• Occasionally enter import processes into the Protheus ERP
• Act as an interface with internal departments, customs brokers, EADI (bonded warehouses) and freight forwarders/agents

Software Development Analyst III

Systems Analyst II – Protheus ERP

International Logistics Analyst