Georgia United Credit Union

Compliance

• Develops and champions a forward-looking, growth-oriented compliance philosophy and strategy
• Partners with executive leadership to define compliance risk appetite and tolerance thresholds
• Owns and evolves the credit union's Compliance Management System (CMS)
• Reviews, develops, and modernizes policies for compliance with applicable laws
• Provides oversight of the credit union's Bank Secrecy Act, Anti-Money Laundering, and OFAC programs
• Develops short and long-term goals for the Credit Union’s Compliance programs
• Conducts performance appraisals and provides regular training as needed

Director of Compliance

Financial Crime

• Responsible for maintaining and promoting best practices to guard against financial crimes
• Reviews and reports suspicious activity and other required BSA reporting
• Mitigates fraud across all avenues of the credit union
• Conducts end-to-end investigations from alert to SARs filing
• Prepares accurate and efficient processing of Currency Transaction Reports (CTRs)
• Reviews accounts for potential illicit activity based on scope of normal account activity

BSA/AML Specialist

General Counsel

• Serves as the senior legal resource for Georgia United’s business unit personnel primarily on consumer banking matters
• Exercises independent judgment across routine and complex consumer banking issues
• Leads the development, review and revision of legal documents relevant to consumer banking
• Coordinates with outside counsel as needed to consult on consumer banking litigation, consumer protection, and regulatory compliance
• Stays current on legislation, regulations, judicial developments, and trends affecting consumer banking
• Advises business units in partnership with the Compliance team on consumer regulatory compliance matters

VP, Consumer Banking Counsel

Accounting Manager

• Responsible for managing Credit Union accounting functions and personnel, including general ledger, accounts payable, fixed assets, and cost accounting.
• Prepares and reviews periodic financial reports, reviews and reconciles data, and participates in the development of specialized financial data.
• Prepares general ledger entries and adjustments to Credit Union financial records, files, and statements, while also having oversight and approval responsibilities for entries and adjustments made by Accounting personnel.
• Assists with financial and variance analyses and budget preparation.
• Provides Credit Union management with information necessary for decision making.
• Develops and provides feedback and coaching to Accounting personnel.

Operations

• Directs the loan servicing and loss prevention portions of business plans;
• Manages third party vendors as appropriate to grow the areas of responsibility;
• Identifies and improves better ways to utilize our systems and constantly looks for ways to make our processes more efficient.
• Coaches and develops team members; fosters strong relationships with cross departmental leadership, monitors the loss prevention and loan servicing processes and performance metrics to understand the internal and external user experience throughout all stages.
• Ensures proper handling of bankruptcy filings, foreclosure actions, deceased accounts, and legal proceeding in coordination with legal counsel.
• Analyses loan servicing and loss prevention statistics, and compiles data to provide the Vice President, Senior Vice President and Executive Leadership Team with insights into emerging trends.
• Conducts financial risk assessments in accordance with established loss prevention and loan servicing policies and procedures; authorizes hardship requests and modifications within designated approval limits.
• Oversees the full lifecycle of deceased member accounts, ensuring timely, accurate and compliant handling.
• Develops creative solutions and strategies for loan servicing and loss prevention including utilizing robotic process automation to increase efficiency.
• Proactively looks for ways to improve processes, make processes more efficient, and use robotic process automation for appropriate processes.
• Develops and implement standard operating procedures for managing deceased accounts, including providing staff training and establishing escalation protocols.
• Oversees the administration and servicing of ancillary loan products, including Extended Warranty, GAP, MBP, Debt Protection, and CPI.
• Actively participates in professional networks, collaborating with loan servicing and loss prevention experts as well as advisory boards to acquire advanced strategies informed by evolving market conditions and emerging fraud trends.
• Participates and implements an efficient loan servicing and loss prevention department that will assist members with their servicing needs and loss prevention needs.
• Demonstrates decisive action, bold ideas and skill in handling rapid change.
• Ensures that operational excellence and continuous improvement are key focuses and are supported throughout loan servicing and loss prevention; Work to improve the member experience by utilizing qualitative and quantitative data, design thinking and journey mapping.
• Facilitates efficient communication and fosters high-performing, cross-functional collaborations with business units and internal stakeholders through constructive engagement.
• Develops and evaluates performance metrics and key performance indicators (KPIs), assesses market risk and offers strategic guidance to leadership in achieving established goals; delivers comprehensive reports to GUCU leadership.
• Enhances service delivery expectations and systematically monitors outcomes, incorporating both member and team member feedback, to achieve objectives related to service quality, operational efficiency, and improved experiences for both members and internal stakeholders.
• Identifies efficiencies, engages in vendor sales presentations and project implementations, provides recommendations to enhance department processes.
• Tracks delinquency and recovery trends, leveraging data analysis to propose proactive strategies aimed at mitigating portfolio risk.
• Oversees foreclosure processes and manages REO inventory.
• Evaluates vendor performance, enforces compliance with contracts, and maintains cost efficiency.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union.
• Performs other job-related duties as assigned.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.

Director of Compliance

BSA/AML Specialist

VP, Consumer Banking Counsel

Accounting Manager

Director of Lending Operations