Georgia United Credit Union

Customer Support

• Receives incoming calls and responds to member questions in a professional manner.
• Completes all required documentation and reports accurately and promptly.
• Completes research and resolves documentation errors or discrepancies.
• Forwards complex issues to a Team Lead or management for review.
• Provides general information to members on Credit Union policies, procedures and programs.
• Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
• Provides accurate and complete information about Credit Union products and services.
• Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies.
• Performs basic account maintenance functions and automatic transfers for loan payments.
• Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
• Acts as liaison between members and other departments and follows through on resolutions.
• Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.

Member Support Representative

Underwriter

• Leads the underwriting function in support of consumer lending goals, ensuring sound credit decisions, timely turnaround, and adherence to established policies, procedures, and lending limits.
• Supervises, coaches, and develops underwriters by setting expectations, providing guidance, monitoring quality, and fostering a collaborative, service-oriented team environment.
• Underwrites loans and more complex loan requests as needed by reviewing credit, income, collateral, and application data to evaluate financial risk and determine appropriate loan structure and documentation.
• Approves loans, exceptions, and modifications within assigned authority limits and recommends actions on requests outside of delegated authority.
• Reviews application data, decision trends, and underwriting statistics to identify opportunities, risks, and process improvements, and prepares reporting for leadership to support business decisions.
• Develops practical and creative underwriting solutions that support loan growth, cross-sell opportunities, and deeper member relationships while maintaining compliance and sound risk management.
• Partners with loan processing, branch leadership, and lending peers to promote a seamless member experience from application through decision and closing.
• Monitors underwriting workflows, service levels, and performance metrics to improve efficiency, consistency, and member satisfaction across all lending channels.
• Supports implementation and optimization of underwriting tools, systems, and vendor relationships to enhance decision quality and operational effectiveness.
• Maintains knowledge of market trends, fraud risks, and regulatory requirements affecting consumer lending and ensures the team operates in compliance with all applicable federal and state laws and regulations.
• Promotes strong working relationships across the organization through effective communication, positive influence, and commitment to the credit union’s purpose, mission, and core values.

Consumer Loan Underwriting Manager

Financial Planning and Analysis

• Supports the credit union’s balance sheet risk management, financial analysis, forecasting, and reporting activities
• Prepares recurring and ad hoc reporting for management
• Partners with internal stakeholders to support sound financial strategy
• Develops, measures, and monitors cash flow projections

Financial Analyst

Compliance

• Develops and champions a forward-looking, growth-oriented compliance philosophy and strategy
• Partners with executive leadership to define compliance risk appetite and tolerance thresholds
• Owns and evolves the credit union's Compliance Management System (CMS)
• Reviews, develops, and modernizes policies for compliance with applicable laws
• Provides oversight of the credit union's Bank Secrecy Act, Anti-Money Laundering, and OFAC programs
• Develops short and long-term goals for the Credit Union’s Compliance programs
• Conducts performance appraisals and provides regular training as needed

Member Support Representative

Consumer Loan Underwriting Manager

Financial Analyst

Director of Compliance