Georgia United Credit Union

General Counsel

• Provides counsel to Georgia United’s business unit personnel on proposed, new, or existing retail lending and account products
• Exercises independent judgment in routine matters, escalating complex issues as needed
• Drafts, reviews, and revises various legal documents involving the interests of the credit union and its members
• Partners with outside counsel for consultations on various legal matters
• Remains informed of legislation, regulations, and legal trends affecting the organization
• Analyzes and interprets laws, providing recommendations for the credit union
• Advises business units on regulatory compliance matters related to consumer lending and deposit products
• Performs other duties as assigned by leadership

Legal Counsel

Client Services Representative

• Serve as the first point of contact for both prospective and existing credit union members, as well as external business partners, addressing inquiries, appointment scheduling, and follow-up communications.
• Prepare and distribute client meeting materials, follow-up communications, and documentation.
• Maintain confidentiality and professionalism in all member interactions.
• Resolve member account discrepancies by performing file maintenance and making necessary account changes.
• Assists with the escalation of complex transactions when required.
• Informs members about credit union technology services and offerings.
• Assists members with troubleshooting technology-related transactions and issues.
• Manage calendars, coordinate meetings, and track deadlines for Financial Advisors.
• Assist with onboarding new clients, including gathering required documentation and setting up profiles.
• Complete mutual fund trade tickets, place trades, and monitor for settlement.
• Process paperwork for annuities and life products.
• Review all submitted paperwork for accuracy and completeness before submission.
• Set up brokerage accounts and monitor trade activity for accuracy.
• Assist in marketing mailings, branch promotions, and seminars.
• Maintain ongoing knowledge of credit union products and services in order to effectively cross sell to members when appropriate.
• Ensure all documentation is complete, accurate, and compliant with internal policies and regulatory standards.

Client Service Associate

Risk

• Responsible for the day-to-day operational support for the risk management program.
• Provides support to branches and colleagues by responding to inquiries related to QA documents and file maintenance.
• Reviews and validates credit union documentation to ensure completeness and adherence with established guidelines.
• Conducts daily reviews of new account reports related to deposits.
• Prepares weekly reports for all departments and branches and ensures member files are accurately maintained and updated.
• Maintains the development of the complaint management process.
• Responsible for maintenance of the Business Continuity Program.
• Facilitates the collection and organization of data for the internal audit program in collaboration with the Risk Manager and external auditors.
• Supports the risk management program by analyzing audit exceptions and findings to identify risk trends, recommending solutions, requesting steps to mitigate risk, promoting prevention plans, and monitoring the event resolution.

Risk Specialist

Digital Marketing

• Develops and executes integrated digital marketing strategies that accelerate growth and brand awareness.
• Leads paid media strategy and manage budgets for search, display, and social campaigns.
• Collaborates with cross-functional teams to align initiatives with organizational goals and quickly iterate new concepts.
• Maintains consistent and distinct brand presence across all digital touchpoints.
• Implements innovative engagement strategies, including member storytelling and interactive campaigns.
• Drives performance through A/B testing, automation, personalization and landing page optimization.
• Guides the development, curation, and deployment of compelling digital content.

Legal Counsel

Client Service Associate

Risk Specialist

Digital Marketing Manager