Member Support Representative

Georgia United Credit Union

Member Support Representative handling member inquiries and providing information at Georgia United Credit Union. Cross-selling financial products and maintaining a positive member experience in a hybrid work environment.

Posted 7/24/2026full-timeDuluth • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member service and support within a call center environment, with strong communication skills and a solid understanding of financial products and services. Proficient in documentation accuracy and effective problem resolution while maintaining positive relationships with members and colleagues.

Highest-signal resume keywords

High-Volume Call Center ExperienceStrong Verbal And Written Communication SkillsOrganizational SkillsBasic Accounting SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation AccuracyProblem ResolutionAccount MaintenanceCross-Selling TechniquesFinancial Product Knowledge

Soft Skills

Attention To DetailMulti-TaskingPrioritizationTelephone EtiquetteRelationship Building

Tools & Technologies

MS WordMS ExcelMS PowerPointInternetEmail

Industry Keywords

Credit UnionMember ServiceFinancial ProductsLoan ProcessingCall Center Environment

About the role

Key responsibilities & impact

Receives incoming calls and responds to member questions in a professional manner.
Completes all required documentation and reports accurately and promptly.
Completes research and resolves documentation errors or discrepancies.
Forwards complex issues to a Team Lead or management for review.
Provides general information to members on Credit Union policies, procedures and programs.
Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
Provides accurate and complete information about Credit Union products and services.
Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies.
Performs basic account maintenance functions and automatic transfers for loan payments.
Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
Acts as liaison between members and other departments and follows through on resolutions.
Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.

Requirements

What you’ll need

2 – 5 years of high-volume call center or related experience.
Demonstrates strong verbal and written communication skills, including effective telephone etiquette.
Exhibits strong organizational skills, attention to detail, and the ability to multi-task and prioritize responsibilities in a fast-paced call center environment.
Solid math and basic accounting skills.
Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.
General understanding of financial products and services.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Georgia United Credit Union Website LinkedIn All Job Openings 201 - 500 employees Founded 1958 🏦 Banking 💸 Finance Banking
Finance Georgia United Credit Union is a member-owned, not-for-profit financial cooperative headquartered in Duluth, Georgia, providing deposit accounts, loans (mortgages, auto, personal, student), credit cards, investment and retirement planning, digital banking and payment services to individuals and local communities. The credit union emphasizes community impact through a foundation, educational resources, and branch/ATM access, serving over 150,000 members with online/mobile banking, fraud protection, and customer-focused financial wellness programs. Member Support Representative Job not on LinkedIn 🔥 10 minutes ago 🏢🏡 Duluth – Hybrid 💵 $19 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Receives incoming calls and responds to member questions in a professional manner.
Completes all required documentation and reports accurately and promptly.
Completes research and resolves documentation errors or discrepancies.
Forwards complex issues to a Team Lead or management for review.
Provides general information to members on Credit Union policies, procedures and programs.
Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
Provides accurate and complete information about Credit Union products and services.
Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategies.
Performs basic account maintenance functions and automatic transfers for loan payments.
Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
Acts as liaison between members and other departments and follows through on resolutions.
Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values. 🎯 Requirements
2 – 5 years of high-volume call center or related experience.
Demonstrates strong verbal and written communication skills, including effective telephone etiquette.
Exhibits strong organizational skills, attention to detail, and the ability to multi-task and prioritize responsibilities in a fast-paced call center environment.
Solid math and basic accounting skills.
Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.
General understanding of financial products and services. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs