Genspark

Customer Success Manager

• Serve as the primary post-sales point of contact from signed contract through go-live and beyond
• Lead end-to-end customer deployments, including SSO setup, connector configuration, and platform onboarding
• Own expectations, timelines, and deliverables throughout the implementation lifecycle
• Develop and execute tailored onboarding plans and facilitate cross-functional collaboration
• Build and execute joint success plans and executive business reviews to drive adoption and measurable business outcomes
• Monitor customer health, adoption metrics, and satisfaction signals; proactively identify and resolve risks
• Partner with Account Executives on renewal and expansion conversations
• Guide customers on Genspark best practices, new features, and relevant use cases
• Document and improve onboarding processes, playbooks, and best practices
• Provide actionable product feedback to influence the roadmap and support quality
• Contribute to initiatives that improve customer value delivery at scale
• Report to the Head of Customer Success and collaborate daily with Account Executives, Solutions Engineers, and Product

• Serve as the primary post-sales point of contact from signed contract through go-live and beyond
• Lead end-to-end customer deployments, including SSO setup, connector configuration, and platform onboarding
• Own expectations, timelines, and deliverables throughout the implementation lifecycle
• Develop and execute tailored onboarding plans and facilitate collaboration across sales, solutions engineering, support, and product
• Build and execute joint success plans and EBRs to drive adoption, engagement, and measurable business outcomes
• Monitor customer health, adoption metrics, and satisfaction signals; identify risks and drive resolution
• Partner with Account Executives on renewal and expansion conversations using customer context and success data
• Guide customers on Genspark best practices, new features, and relevant use cases
• Document and improve onboarding processes, playbooks, and best practices
• Provide actionable field feedback to influence the product roadmap and support quality
• Contribute to initiatives that improve customer value delivery at scale

Chief Marketing Officer

• Build the B2B marketing function from the ground up—strategy, team, systems, and culture
• Define the enterprise narrative and segmentation strategy for Team and Enterprise plans
• Own the full-funnel B2B marketing motion from awareness through pipeline to expansion
• Establish the operating rhythm with Sales, Product, and Growth teams
• Design the motion that converts product-qualified accounts (PQAs) into enterprise pipeline
• Build the infrastructure to translate product usage signals into sales-ready opportunities
• Create the case study and proof engine that gives enterprise buyers confidence
• Partner with Sales Leadership as the primary marketing strategist and advisor
• Shape pricing, packaging, and positioning for B2B tiers
• Design and execute ABM, field marketing, and demand generation programs
• Build the events and executive briefing strategy that moves markets, not just fills calendars
• Own pipeline creation and acceleration targets for B2B segments
• Build measurement frameworks that prove marketing's contribution to revenue
• Influence how the company thinks about attribution, investment, and GTM priorities
• Report directly to the C-suite on B2B marketing performance and strategic initiatives

Customer Success Manager

Customer Success Manager

Head of B2B Marketing