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Customer Success Manager
GensparkCustomer Success Manager leading enterprise deployments and adoption for Genspark’s AI knowledge-work platform. Managing onboarding, executive business reviews, customer health, renewals, and expansion across enterprise SaaS clients.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and implementation management for enterprise SaaS, with a focus on project management, stakeholder engagement, and driving measurable business outcomes. Proficient in onboarding processes, customer health monitoring, and collaboration across cross-functional teams.
Highest-signal resume keywords
Customer Success ManagementImplementation ManagementProject ManagementSSO SetupEnterprise SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding PlansConnector ConfigurationDeployment ManagementAdoption Metrics MonitoringRisk Identification and Resolution
Soft Skills
Excellent CommunicationOrganizational SkillsSolutions-Oriented MindsetExecutive PresenceCollaboration
Tools & Technologies
SSOEntra IDOktaGoogleEnterprise Connector Workflows
Industry Keywords
Customer EngagementBusiness OutcomesC-Suite Stakeholder ManagementAI SaaSProductivity SaaS
About the role
Key responsibilities & impact- Serve as the primary post-sales point of contact from signed contract through go-live and beyond
- Lead end-to-end customer deployments, including SSO setup, connector configuration, and platform onboarding
- Own expectations, timelines, and deliverables throughout the implementation lifecycle
- Develop and execute tailored onboarding plans and facilitate collaboration across sales, solutions engineering, support, and product
- Build and execute joint success plans and EBRs to drive adoption, engagement, and measurable business outcomes
- Monitor customer health, adoption metrics, and satisfaction signals; identify risks and drive resolution
- Partner with Account Executives on renewal and expansion conversations using customer context and success data
- Guide customers on Genspark best practices, new features, and relevant use cases
- Document and improve onboarding processes, playbooks, and best practices
- Provide actionable field feedback to influence the product roadmap and support quality
- Contribute to initiatives that improve customer value delivery at scale
Requirements
What you’ll need- 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers
- Proven ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal
- Strong project management and organizational skills
- Ability to run multiple deployments simultaneously
- Excellent communication and executive presence
- Comfortable leading EBRs with C-suite stakeholders and working with administrators
- Solutions-oriented and comfortable with ambiguity in fast-moving environments
- Experience with SSO, identity providers such as Entra ID, Okta, or Google, and enterprise connector/integration workflows is a plus
- Background in AI, productivity, or knowledge work SaaS is a plus
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Genspark Website LinkedIn All Job Openings 51 - 200 employees 🤖 Artificial Intelligence ☁️ SaaS ⚡ Productivity 💰 $100M Series A on 2025-03 Artificial Intelligence
- SaaS
- Productivity Genspark is an all-in-one AI workspace and tools platform offering a broad suite of AI-powered products across writing, design, audio/video, business & productivity, and developer utilities. It provides a wide catalog of AI tools such as document and PDF generators, chat, note taker, image and video generators, audio transcription and voice cloning, business plan and dashboard generators, spreadsheet and presentation tools, CRM and database builders, and specialized products like Genspark Claw, Speakly, GenClipboard, and GenTerminal. Genspark also offers regional versions (Genspark Global, Korea, Japan, Brasil, France, Italia, Español) and integrates multiple model backends (GPT, Claude, Grok, Seedream). The company emphasizes natural-language data querying and live dashboard creation, targeting users who want to convert plain-English questions into charts, dashboards, and various AI-generated content and assets. Customer Success Manager 🔥 10 minutes ago 🏢🏡 Seoul – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as the primary post-sales point of contact from signed contract through go-live and beyond
- Lead end-to-end customer deployments, including SSO setup, connector configuration, and platform onboarding
- Own expectations, timelines, and deliverables throughout the implementation lifecycle
- Develop and execute tailored onboarding plans and facilitate collaboration across sales, solutions engineering, support, and product
- Build and execute joint success plans and EBRs to drive adoption, engagement, and measurable business outcomes
- Monitor customer health, adoption metrics, and satisfaction signals; identify risks and drive resolution
- Partner with Account Executives on renewal and expansion conversations using customer context and success data
- Guide customers on Genspark best practices, new features, and relevant use cases
- Document and improve onboarding processes, playbooks, and best practices
- Provide actionable field feedback to influence the product roadmap and support quality
- Contribute to initiatives that improve customer value delivery at scale 🎯 Requirements
- 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers
- Proven ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal
- Strong project management and organizational skills
- Ability to run multiple deployments simultaneously
- Excellent communication and executive presence
- Comfortable leading EBRs with C-suite stakeholders and working with administrators
- Solutions-oriented and comfortable with ambiguity in fast-moving environments
- Experience with SSO, identity providers such as Entra ID, Okta, or Google, and enterprise connector/integration workflows is a plus
- Background in AI, productivity, or knowledge work SaaS is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Engagement Associate 🕒 Yesterday BlackRock 10,000+ employees 💸 Finance 💳 Fintech Website LinkedIn All Job Openings BlackRock Associate helping investment clients across Asia Pacific maximize Aladdin’s value. Leading workflow optimization, adoption, governance, and strategic change initiatives. 🏢🏡 Seoul – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨🎓 No degree required Digital Customer Success Associate 🕒 6 days ago Infobip 1001 - 5000 Website LinkedIn All Job Openings Digital Customer Success Associate supporting customers with communication technologies. Facilitating onboarding, training, and relationship management in a global setting. 🏢🏡 Seoul – Hybrid 💰 Debt Financing on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🗣️🇰🇷 Korean Required Customer Success Executive 🕒 July 28 Infobip 1001 - 5000 Website LinkedIn All Job Openings Customer Success Executive focused on onboarding and retention for SaaS solutions in South Korea. Collaborating with clients and internal teams for successful implementations and expansions. 🏢🏡 Seoul – Hybrid 💰 Debt Financing on 2021-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Specialist 🕒 July 10 Thomson Reuters 10,000+ employees 💼 Consulting ⚖️ Legal 🛡️ Insurance Website LinkedIn All Job Openings Customer Success Specialist at Thomson Reuters providing strategic guidance to legal professionals. Focusing on customer engagement and product adoption for successful business outcomes. 🏢🏡 Seoul – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇰🇷 Korean Required CRM Manager 🕒 June 10 Match Group 1001 - 5000 👥 B2C Website LinkedIn All Job Openings CRM Manager overseeing all communication channels for Azar users. Collaborating with teams to enhance user experience and drive engagement and revenue. 🏢🏡 Seoul – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨🎓 No degree required 🗣️🇰🇷 Korean Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs