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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and implementation management for enterprise SaaS, with a focus on leading complex deployments, managing stakeholder relationships, and driving customer adoption and satisfaction. Proficient in project management, onboarding processes, and providing actionable product feedback to enhance customer value delivery.
Highest-signal resume keywords
Customer Success ManagementImplementation ManagementProject ManagementSSO SetupEnterprise SaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding PlansConnector ConfigurationDeployment ManagementAdoption Metrics MonitoringRisk Identification and Resolution
Soft Skills
Excellent CommunicationExecutive PresenceSolutions-Oriented MindsetCross-Functional CollaborationOrganizational Skills
Tools & Technologies
Entra IDOktaGoogle IdentityEnterprise Connector Workflows
Industry Keywords
Customer Health MonitoringExecutive Business ReviewsC-Suite EngagementAI SaaSProductivity SaaS
About the role
Key responsibilities & impact- Serve as the primary post-sales point of contact from signed contract through go-live and beyond
- Lead end-to-end customer deployments, including SSO setup, connector configuration, and platform onboarding
- Own expectations, timelines, and deliverables throughout the implementation lifecycle
- Develop and execute tailored onboarding plans and facilitate cross-functional collaboration
- Build and execute joint success plans and executive business reviews to drive adoption and measurable business outcomes
- Monitor customer health, adoption metrics, and satisfaction signals; proactively identify and resolve risks
- Partner with Account Executives on renewal and expansion conversations
- Guide customers on Genspark best practices, new features, and relevant use cases
- Document and improve onboarding processes, playbooks, and best practices
- Provide actionable product feedback to influence the roadmap and support quality
- Contribute to initiatives that improve customer value delivery at scale
- Report to the Head of Customer Success and collaborate daily with Account Executives, Solutions Engineers, and Product
Requirements
What you’ll need- 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers
- Proven ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal
- Strong project management and organizational skills
- Ability to manage multiple deployments simultaneously
- Excellent communication and executive presence
- Comfortable leading executive business reviews with C-suite stakeholders and working with administrators
- Solutions-oriented and comfortable with ambiguity in fast-moving environments
- Experience with SSO, identity providers such as Entra ID, Okta, or Google, and enterprise connector/integration workflows is a plus
- Background in AI, productivity, or knowledge work SaaS is a plus
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Genspark Website LinkedIn All Job Openings 51 - 200 employees 🤖 Artificial Intelligence ☁️ SaaS ⚡ Productivity 💰 $100M Series A on 2025-03 Artificial Intelligence
- SaaS
- Productivity Genspark is an all-in-one AI workspace and tools platform offering a broad suite of AI-powered products across writing, design, audio/video, business & productivity, and developer utilities. It provides a wide catalog of AI tools such as document and PDF generators, chat, note taker, image and video generators, audio transcription and voice cloning, business plan and dashboard generators, spreadsheet and presentation tools, CRM and database builders, and specialized products like Genspark Claw, Speakly, GenClipboard, and GenTerminal. Genspark also offers regional versions (Genspark Global, Korea, Japan, Brasil, France, Italia, Español) and integrates multiple model backends (GPT, Claude, Grok, Seedream). The company emphasizes natural-language data querying and live dashboard creation, targeting users who want to convert plain-English questions into charts, dashboards, and various AI-generated content and assets. Customer Success Manager 🔥 7 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as the primary post-sales point of contact from signed contract through go-live and beyond
- Lead end-to-end customer deployments, including SSO setup, connector configuration, and platform onboarding
- Own expectations, timelines, and deliverables throughout the implementation lifecycle
- Develop and execute tailored onboarding plans and facilitate cross-functional collaboration
- Build and execute joint success plans and executive business reviews to drive adoption and measurable business outcomes
- Monitor customer health, adoption metrics, and satisfaction signals; proactively identify and resolve risks
- Partner with Account Executives on renewal and expansion conversations
- Guide customers on Genspark best practices, new features, and relevant use cases
- Document and improve onboarding processes, playbooks, and best practices
- Provide actionable product feedback to influence the roadmap and support quality
- Contribute to initiatives that improve customer value delivery at scale
- Report to the Head of Customer Success and collaborate daily with Account Executives, Solutions Engineers, and Product 🎯 Requirements
- 3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers
- Proven ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal
- Strong project management and organizational skills
- Ability to manage multiple deployments simultaneously
- Excellent communication and executive presence
- Comfortable leading executive business reviews with C-suite stakeholders and working with administrators
- Solutions-oriented and comfortable with ambiguity in fast-moving environments
- Experience with SSO, identity providers such as Entra ID, Okta, or Google, and enterprise connector/integration workflows is a plus
- Background in AI, productivity, or knowledge work SaaS is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 58 minutes ago EasyLlama - HR & Compliance Training For Modern Teams 11 - 50 💼 Consulting 🏥 Healthcare 🏭 Manufacturing Website LinkedIn All Job Openings Customer Success Manager managing enterprise accounts for EasyLlama’s AI-powered compliance and human risk platform. Driving renewals, adoption, retention, and expansion through strategic customer partnerships. 🇺🇸 United States – Remote 💵 $75k - $85k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Associate 🔥 3 hours ago Books Are Fun 51 - 200 📚 Education 🤲 Charity Website LinkedIn All Job Openings Customer Success Associate supporting schools through Books Are Fun’s Book Blast program. Managing onboarding, engagement, retention, renewals, and client advocacy remotely. 🇺🇸 United States – Remote 💵 $50k - $56k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨🎓 No degree required Customer Success Manager 🔥 4 hours ago Snappy Kraken 51 - 200 💼 Consulting 📣 Marketing 💸 Finance Website LinkedIn All Job Openings Customer Success Manager overseeing Freedom360, Snappy Kraken’s premium marketing platform for financial advisors. Driving campaign launches, ROI, renewals, and client engagement remotely across the United States or Canada. 🇺🇸 United States – Remote 💵 $60k - $65k / year 💰 $6M Series A on 2021-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨🎓 No degree required Senior Officer, Client Engagement 🔥 5 hours ago ImpactAssets 11 - 50 💸 Finance 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Senior client engagement officer managing sophisticated investor relationships for nonprofit ImpactAssets. Driving onboarding, strategic engagement, referrals, and impact-investing client growth remotely across the US. 🇺🇸 United States – Remote 💵 $170k - $190k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 5 hours ago Gridware 51 - 200 💼 Consulting 📦 Logistics 🏭 Manufacturing Website LinkedIn All Job Openings Customer Success Manager helping utility customers adopt Gridware’s active grid response platform. Leading onboarding, pilots, training, use cases, and performance metrics for grid monitoring solutions. 🇺🇸 United States – Remote 💵 $135k - $155k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs