Collections

• Examine claims documents received
• Examine documents to settle any required adjustments
• Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
• Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
• Issuing, checking and sending dunning letters / Collection letters
• Resolve deductions & disputes
• Follow up on accounts and on disputed items
• Identify potential claims to be called out and refer to appropriate personnel
• Remain abreast of company and industry changes as well as changes in internal processes and procedures
• Provide operational support as needed to various business lines, communicate with customers via phone and written correspondence to obtain specific claim information
• Work with the Accounting team to book corrections and assure ledger
• Support ad hoc requests from Business groups and local units
• Provide required monthly reports
• Successfully graduating the training plan attached to the position and the tasks
• Updating the working procedures periodically
• Training other team members regarding the daily tasks whenever necessary and requested by the manager
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager

Senior Process Associate – Collections, Claims & Disputes, German Speaker

Job Level

Tech Stack

About the role

Requirements