Collections

• Examine claims documents received
• Examine documents to settle any required adjustments
• Review client inquiries regarding open billing invoices; research statements from ceding companies and brokers
• Ensure timely and accurate processing of claim documents, including claim payments, claims setup, acknowledgement letters, and other non-core claims processes
• Issue, check and send dunning/collection letters
• Resolve deductions and disputes
• Follow up on accounts and disputed items
• Identify potential claims to be called out and refer to appropriate personnel
• Stay updated on company and industry changes and internal processes/procedures
• Provide operational support to various business lines; communicate with customers via phone and written correspondence to obtain claim information
• Work with the Accounting team to book corrections and assure ledger
• Support ad hoc requests from business groups and local units
• Provide required monthly reports
• Complete the training plan attached to the position and related tasks
• Update working procedures periodically and train other team members when requested
• Maintain and develop relationships with relevant markets, clients serviced by the team, and major customers
• Identify opportunities for continuous process improvement and innovative solutions

Senior Process Associate, Collections, Claims & Disputes, German

Job Level

Tech Stack

About the role

Requirements