Process Associate – Technical Accounting, Insurance, English
Genpact
Go
Senior Process Associate – Collections, Claims & Disputes, French
Genpact
full-time
Posted on:
Origin: • 🇷🇴 Romania
Visit company websiteJob Level
Senior
Tech Stack
GoVBA
About the role
- Examine claims documents received and settle any required adjustments
- Examine documents to settle any required adjustments and review client inquiries regarding open billing invoices
- Research statements from ceding companies and brokers
- Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
- Issue, check and send dunning letters / Collection letters
- Resolve deductions & disputes and follow up on accounts and disputed items
- Identify potential claims to be called out and refer to appropriate personnel
- Remain abreast of company and industry changes as well as changes in internal processes and procedures
- Provide operational support as needed to various business lines and communicate with customers via phone and written correspondence to obtain specific claim information
- Work with the Accounting team to book corrections and assure ledger; support ad hoc requests from Business groups and local units
- Provide required monthly reports
- Successfully graduate the training plan attached to the position and the tasks; update working procedures periodically; train other team members when necessary
- Maintain and develop relationships with relevant markets and clients serviced by team and identify opportunities for continuous process improvement and innovative solutions
Requirements
- Language level: French , C1
- Graduate / Post-graduate in Business Management or similar
- Anti-money laundering relevant certifications are nice to have
- Good Excel, MS Access, Power Point skills, Word; experience in VBA is an added advantage
- Previous working experience on OTC – Collections is an advantage
- Insurance Certification/ experience would be a plus
- Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
- Good verbal and written communication skills and able to deliver results in time
- Working experience with various countries and cultures would be a plus
- Personal culture and client management expertise
- High motivation and ability to learn
- Ability to work under time pressure
