Customer Support

• Answering phone calls in the languages mentioned, following team leader priorities
• Communicate effectively both verbally and in writing and provide support based on customer needs
• Receive and place customer orders for in-scope products/services (leasing, credit, bank accounts)
• Provide customer service through electronic channels and project a positive image of the company and brand
• Implement process improvements and correctly document all customer interactions
• Use tools such as Excel, Word, PowerPoint per business and process requirements
• Share relevant knowledge with team members and report outdated SOPs to trainers/management
• Attend training sessions, arrange flexible schedules with colleagues, and assist new colleagues when possible
• Successfully complete training plan and pass the process knowledge test (PKT) on a regular basis

Customer Service Consultant – Process Associate, Italian

Customer Service Representative

Lead Customer Experience Specialist, French

L1 IT Customer Support, German, English

Customer Service Specialist

Customer Support Team Manager