Business Operations

• Maintain and thoughtfully scale internal Business Systems and own internal technology strategy and development roadmaps
• Manage a team of Systems Administrators, Developers, and Analysts and provide strategic guidance and clear priorities
• Responsible for the overall design and build of our Salesforce system and many integrated systems (e.g., Docusign CLM, Salesloft, Gong, Cognism, LI Sales Navigator, Zendesk, AskNicely, Smartsheet)
• Be a player-coach willing to jump into the details for all relevant systems
• Oversee successful integration, support, and enhancements of all centrally owned Business Systems tools
• Provide strategic leadership and holistic guidance on tools and connectivity within the Go-To-Market systems ecosystem
• Partner with stakeholders to craft and drive business systems architecture ensuring seamless and scalable end user experience
• Advocate and implement CRM best practices with focus on data governance and field accuracy
• Oversee prioritization for sprints, resource allocation, feature enhancements, and major project roll-outs
• Drive end-user adoption and present key initiatives, successes, and areas of improvement
• Interface with executive management and business partners on prioritization and implementation needs
• Role reports to VP, Internal Solutions

Director, Business Systems

Business Process and Systems Project Coordinator

Senior Business Operations Specialist

Senior Business Operations Specialist

Director of SIOP – Business Operations

Senior Manager, Business Process Excellence