IT Support Process Associate, Spanish
Genpact
Go
IT Support Process Associate, Spanish
Genpact
full-time
Posted on:
Origin: • 🇷🇴 Romania
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements
- Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and document all cases with accurate description of troubleshooting steps
- Inform process trainers and management whenever SOP information is identified as out-of-date
- Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required
- Arrange working schedules with colleagues flexibly according to business needs; shifts rotate Monday to Sunday covering 00:00 to 24:00
Requirements
- Very good knowledge of Spanish (C1), Portuguese (C1) and English (B2)
- Basic understanding of computer systems, mobile devices and other tech products
- Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.)
- Analytical thinking and self-starter
- Good interaction skills
- Collaborative approach
- Flexibility to change shifts based on urgent process requirements
- Preferred: Client management expertise; high motivation and ability to learn