IT Support Process Associate, Spanish Speaker
Genpact
Go
IT Support Process Associate, Spanish Speaker
Genpact
full-time
Posted on:
Origin: • 🇷🇴 Romania
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Provide support via phone/chat/e-mails, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time
- Fix IT issues according to the Standard Operating Procedures (SOP) and process trainings and document all cases with accurate description of all troubleshooting steps followed
- Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date
- Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required
- Arrange working schedules with colleagues flexibly according to business needs; participate in rotating shifts (Monday–Sunday, covering 00:00–24:00)
Requirements
- Very good knowledge of Spanish (C1)
- Very good knowledge of Portuguese (C1)
- Good knowledge of English (B2)
- Basic understanding computer systems, mobile devices and other tech products
- Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.)
- Analytical thinking and self-starter
- Good interaction skills
- Collaborative approach
- High School Diploma/GED
- Preferred: Client management expertise
- Preferred: High motivation and ability to learn; eagerness to invest in personal growth
- Preferred: Flexibility to change shifts based on urgent process requirements
- Willingness to work rotating shifts covering Monday to Sunday, 00:00 to 24:00
