IT Support

• Provide support via phone, chat and e-mails, translating into the appropriate language depending on customer requirements
• Fix IT issues according to Standard Operating Procedures (SOP) and process trainings and document all cases with accurate troubleshooting steps
• Inform process trainers and management when SOP information is out-of-date
• Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required
• Arrange working schedules with colleagues flexibly according to business needs
• Work rotating shifts covering Monday to Sunday, 00:00 to 24:00

IT Support Process Associate, Spanish

Medical Device QMS Audit Manager

IT Specialist

IT Specialist

Senior IT Support Specialist

IT Support – Process Associate, Spanish