IT Support Process Associate, Spanish Speaker
Genpact
Go
IT Support Process Associate, Spanish
Genpact
full-time
Posted on:
Origin: • 🇵🇹 Portugal
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Provide support via phone, chat and e-mails, translating into the appropriate language depending on customer requirements
- Fix IT issues according to Standard Operating Procedures (SOP) and process trainings and document all cases with accurate troubleshooting steps
- Inform process trainers and management when SOP information is out-of-date
- Provide the right Customer Experience and flag to trainers/management whenever additional support/knowledge is required
- Arrange working schedules with colleagues flexibly according to business needs
- Work rotating shifts covering Monday to Sunday, 00:00 to 24:00
Requirements
- Very good knowledge of Spanish (C1), Portuguese (C1) and English (B2)
- Basic understanding of computer systems, mobile devices and other tech products
- Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.)
- Analytical thinking and self-starter
- Good interaction skills
- Collaborative approach
- Flexibility to change shifts based on urgent process requirements
- High School Diploma/GED
- Preferred: Client management expertise; high motivation and ability to learn; eagerness to invest in personal growth
