IT Support Process Associate, Spanish
Genpact
Go
IT Support – Process Associate, Spanish
Genpact
full-time
Posted on:
Origin: • 🇵🇹 Portugal
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Provide support via phone/chat/e-mails, translating them into the appropriate language depending on customer requirements and agreed service levels
- Fix IT issues according to Standard Operating Procedures (SOP) and process trainings; document all cases with accurate descriptions of troubleshooting steps
- Inform process trainers and management whenever SOP information is identified as out-of-date
- Provide the right Customer Experience and flag to trainers/management when additional support/knowledge is required
- Arrange working schedules with colleagues flexibly according to business needs; work rotating shifts covering Monday to Sunday from 00:00 to 24:00
Requirements
- Very good knowledge of Spanish (C1), Portuguese (C1) and English (B2)
- Basic understanding of computer systems, mobile devices and other tech products
- Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.)
- Analytical thinking and self-starter
- Good interaction skills
- Collaborative approach
- High School Diploma/GED (minimum)
- Preferred: Client management expertise
- Preferred: High motivation and ability to learn; eagerness to invest in personal growth
- Preferred: Flexibility to change shifts based on urgent process requirements