Head of Operations
Cove
Sales Operations Manager
GENLED Brands
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Foster client relationships and ensure customer satisfaction in the LED lighting industry
- Develop and present comprehensive reports and findings for executive meetings and quarterly business reviews
- Oversee daily customer service operations across email, phone and online platforms
- Handle escalated customer concerns and resolve issues professionally and efficiently
- Work closely with the sales team to assist customers and drive conversations
- Train and supervise customer service representatives to build a high-performing team
- Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery
- Utilize customer service software such as Great Plains and Asana
- Manage a portfolio of clients, address inquiries, and provide tailored solutions to enhance retention
- Collaborate with internal teams to streamline processes and deliver exceptional client service
- Address complex client challenges and provide strategic solutions
- Contribute to a fast-paced, innovative environment driving customer satisfaction and organizational growth
Requirements
- Associate’s degree in business or relevant discipline
- Minimum of 2 years of Customer Service Management and Sales Operations experience
- Proven track record; knowledge of LED signage or LED architectural lighting industry is a plus
- Working knowledge of Microsoft Dynamics
- Experience with customer service software such as Great Plains and Asana
- Self-motivated, able to independently manage various activities with minimal supervision
- Customer-oriented mindset
- Excellent communication, listening and collaboration skills
- Problem-solving mindset
- Excellent management skills
- Team Player
- Position is subject to background checks
