GENLED Brands

Full-stack Engineer

• Design and test LED luminaires and related accessories.
• Help bring these items into production.
• Use input from sales and marketing to develop creative solutions that are ready for manufacturing.
• Develop manufacturing processes and test methods.
• Support ongoing quality, product improvement and product maintenance initiatives.
• Specify and select materials, processes and vendors.
• Work with manufacturers and production staff to ensure products are produced within specifications and refine manufacturing processes.
• Diagnose product failures and implement corrective actions.
• Execution of duties in a timely manner.
• Occasionally work after hours for meetings with team members in other time zones.
• Occasionally travel to other company facilities, suppliers, trade shows, job sites, etc.

Engineering Team Lead

Sales Operations Manager

• Foster client relationships and ensure customer satisfaction in the LED lighting industry
• Develop and present comprehensive reports and findings for executive meetings and quarterly business reviews
• Oversee daily customer service operations across email, phone and online platforms
• Handle escalated customer concerns and resolve issues professionally and efficiently
• Work closely with the sales team to assist customers and drive conversations
• Train and supervise customer service representatives to build a high-performing team
• Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery
• Utilize customer service software such as Great Plains and Asana
• Manage a portfolio of clients, address inquiries, and provide tailored solutions to enhance retention
• Collaborate with internal teams to streamline processes and deliver exceptional client service
• Address complex client challenges and provide strategic solutions
• Contribute to a fast-paced, innovative environment driving customer satisfaction and organizational growth

Customer Support

• Deliver excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external stakeholders
• Build and maintain solid customer relationships
• Provide accurate and timely quotations to customers
• Create and enter orders in the system
• Provide support to the Sales team (e.g., quotations, delivery status, order reports)
• Manage daily customer orders in a timely manner (receive and confirm all orders with customer, provide shipment tracking or order status if on back order)
• Handle and resolve operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, invoicing, returns)
• Engage with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
• Proactively participate in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines
• Establish and conduct regular customer review calls while building follow-up action plans tracked in CRM system

Engineering Team Lead

Sales Operations Manager

Customer Service Representative