GENLED Brands

Customer Support

• Delivering excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external team members
• Building and maintaining a solid customer relationship
• Providing accurate and timely quotations to customers
• Creating and entering orders in the system
• Providing support to the Sales team (e.g., quotations, delivery status, order reports)
• Managing daily customer orders in a timely manner (receive and confirm all orders with customers, provide shipment tracking or order status if on back order)
• Handling and resolving operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, returns)
• Engaging with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
• Proactively participating in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines
• Establishing and conducting regular customer review calls while building follow-up action plans tracked in CRM system

Klantenservicemedewerker