Klantenservicemedewerker

GENLED Brands

Customer Service Representative providing excellent support for LED architectural and signage lighting solutions. Collaborating with various teams to maintain solid customer relationships and fulfilling daily customer orders.

Posted 5/9/2026full-timeWeesp • 🇳🇱 NetherlandsJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Delivering excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external team members
Building and maintaining a solid customer relationship
Providing accurate and timely quotations to customers
Creating and entering orders in the system
Providing support to the Sales team (e.g., quotations, delivery status, order reports)
Managing daily customer orders in a timely manner (receive and confirm all orders with customers, provide shipment tracking or order status if on back order)
Handling and resolving operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, returns)
Engaging with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
Proactively participating in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines
Establishing and conducting regular customer review calls while building follow-up action plans tracked in CRM system

Requirements

What you’ll need

Associate's degree or relevant discipline with a minimum of 2 years of Inside Sales or Customer Service Experience
Proven track record and knowledge in the LED signage or LED architectural lighting industry is a plus
Inside Sales and Customer Service skills
Proficiency in Microsoft Office and Order Entry software
Working knowledge of Microsoft Dynamics CRM preferred
Self-motivated, able to independently manage various activities with minimal supervision
Customer-oriented mindset
Excellent communication, listening and collaboration skills with a problem-solving mindset
German or Italian speaking a plus.
This position is subject to background checks

Benefits

Comp & perks

Paid training for up to 6 months to ensure you excel in your role
Compensation packages that are up to 40% above the national average
Paid time off (extra days off to match U.S. headquarters)
Vacation allowance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Inside SalesCustomer ServiceOrder EntryQuotationsShipment TrackingOperational Issue ResolutionCustomer Relationship Management

Soft Skills

Customer-oriented mindsetExcellent communication skillsListening skillsCollaboration skillsProblem-solving mindsetSelf-motivated

Certifications

Associate's degree