Commercial Lines – Client Service Representative
COVU
Client Care Specialist
Genetec
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
SQL
About the role
- Act as the dedicated liaison between Genetec and key customers
- Provide best in class Technical Support via email, phone, or onsite
- Maintain strong professional relations with customer groups
- Document all customer issues in the Genetec CRM, Clarizen, and client SharePoint
- Ensure all reported incidents are addressed according to Genetec’s SLA
- Provide periodic management review conference calls with each strategic account
- Provide yearly on-site or remote system assessment for assigned strategic customer accounts
- Conduct regular proactive system diagnostics and follow up with complete diagnostic reports
- Escalate customer-related issues through proper channels
- Participate in Field Engineering, Solution Architect, or Project Management teams
- Write technical documentation and articles
Requirements
- Bachelor’s degree in Computer Sciences, Computer Engineering, Electrical Engineering or equivalent experience
- Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)
- Excellent written and verbal communication skills
- Excellent knowledge of Genetec products with at least 1 year experience supporting Genetec products
- Possess strong analytical and troubleshooting skills in both hardware and software
- Able to multitask, work iteratively and adjust priorities of work
- Excellent knowledge of Windows 8 and 10 & Windows server
- Excellent knowledge of networking principles and the IP protocol
- Experience with PC configuration and troubleshooting on Windows operating system
- Experience with networking equipment configuration and troubleshooting
- An asset if you have:
- Knowledge of Spanish or other languages
- Experience working with SQL databases
- MCSE and/or CCNA certification
Benefits
- Attractive compensation package with 401K match
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingnetworking principlesIP protocolPC configurationWindows operating systemSQL databasesGenetec productsdiagnostic reportssystem assessment
Soft skills
communication skillsanalytical skillsmultitaskingrelationship managementproblem-solvingadaptabilityteam collaborationcustomer servicedocumentation skillsproactive approach
Certifications
MCSECCNA
