Client Services Agent
Acumen Fiscal Agent
Client Service Analyst
RR Donnelley
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Following corporate established guidelines coordinate, and/or facilitate Continuous Improvement activities targeted at cost reduction, productivity and process optimization, and/or quality performance achievement.
- Evaluate process improvement opportunities, define process metrics, and develop improvement plans.
- Coordinate with other departments to identify and prioritize process improvements to achieve operational excellence.
- Gathers, analyzes and interprets data through inspection and evaluation of current processes.
- Analyze trends or variations to define the problems.
- Prepare reports, charts, tables and other visual aids to summarize operations and highlight findings.
- Ensure conformance with overall company standards relating to documentation and record systems.
- Monitor compliance to Non-conformance and Corrective Action Standard Practice to ensure effectiveness of process.
- Assist in planning and preparing quality, procedural and process training by coordinating or performing training with appropriate parties.
- Assist in the creation of presentations and training sessions for continuous improvement.
- Participates and leads in identified improvement projects as required.
- Performs other related duties and participates in special projects as assigned.
Requirements
- Able to translate previous work experience in to strong problem-solving skills and appropriately apply proven solutions.
- Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance.
- Apply existing processes and procedures to solve problems and may receive guidance for problems that are non-routine.
- Able to apply very good functional computer knowledge in utilizing Microsoft Windows, MAC or other technical tools to complete work assignments.
- Requires advances knowledge of Excel, Word, and Business Objects/CRDM along with ability to quickly learn specialized software related to the position.
- Requires excellent communication skills, both verbal and written with both internal and external clients.
- Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.
- Bachelor's degree in discipline related to function of work.
- 3 or more years relevant work experience.
- Candidates with an understanding of digital print knowledge and EDI workflows are preferred.
Benefits
- All your information will be kept confidential according to EEO guidelines.
- All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
- RRD is an Equal Opportunity Employer, including disability/veterans.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementdata analysisproblem-solvingprocess metricsquality performancecompliance monitoringtraining developmentpresentation creationcost reductionproductivity optimization
Soft skills
communication skillsorganizational skillsteam collaborationtime managementanalytical thinkingattention to detailadaptabilityleadershipinterpersonal skillsguidance application
