Commercial Lines – Client Service Representative
COVU
Client Services Associate
Freenome
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $27 - $42 per hour
Job Level
JuniorMid-Level
About the role
- Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels
- Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels
- Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues
- Provide information regarding Freenome’s products and services to current and prospective customers and patients
- Maintain compliance and accuracy when handling sensitive patient information
Requirements
- High school diploma or equivalent certificate
- Minimum of two years of experience in Client Services, preferably in healthcare or a closely related field
- Technology proficiency including Mac and Apple products, 2 factor authentication apps, Google suite, CRM systems and customer communication tools like Salesforce and 8x8 or Vonage
Benefits
- cash bonuses
- full range of medical, financial, and other benefits
- pre-IPO equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer communicationaccount managementorder supportportal login assistancesensitive information handling
Soft skills
effective communicationproblem-solvingcustomer serviceattention to detail
Certifications
high school diplomaequivalent certificate
