Commercial Lines – Client Service Representative
COVU
Client Services Director
Altus Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $118,070 - $275,490 per year
Job Level
Lead
About the role
- Oversee the relationship between One11 and its clients/potential clients ensuring their needs and expectations are met
- Develop and implement strategies to improve client experience
- Focus on operational and technology improvements
- Lead and manage a team of Sr Consultants/Team Leaders/Managers, including setting goals and objectives and evaluating performance
- Provide guidance and support to direct reports to help them succeed and ensure One11’s reputation as a “people first” organization is improving
- Identify and address issues and trends counter to our mission or client expectations
- Present the value of expert services within the multifamily and CRE industry
- Analyze data and trends to optimize the One11 offer and client experience
- Provide operational expertise around resource management in a complex services offering
- Understand client needs and match skillsets for desired outcomes
- Develop resourcing models using utilization and forecasting tools to meet clients' needs for elasticity and on-time quality delivery
- Understand competition and ensure our value is distinguished
Requirements
- Bachelor’s degree or higher in management, business, finance or related field is preferred
- 7+ years of industry experience, preferably focusing on the multifamily housing sector
- Experience in client-facing roles favored
- Keen understanding of services in the space, including experience with Property Management Systems and related solutions
- Strong leadership and management skills, as well as excellent communication and interpersonal skills
- Strong organizational and time management skills
Benefits
- Competitive compensation
- Incentive and bonus plans
- Total rewards package prioritizing mental, physical, and overall financial health
- Growth and development opportunities through Altus Intelligence Academy with over 150,000 hours of learning materials
- Flexible work model with Activity-Based Work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisresource managementutilization forecastingclient experience optimization
Soft skills
leadershipmanagementcommunicationinterpersonal skillsorganizational skillstime management
Certifications
Bachelor’s degreeMaster’s degree
