Altus Group

Product Manager

• Drive roadmap execution by documenting clear requirements, aligning product and solution architectures, and prioritizing features to ensure development meets functional and non-functional requirements
• Manage the product backlog and collaborate with engineering, design, and business stakeholders following Altus product management processes
• Balance innovation, enhancements, and maintenance within the roadmap to achieve business objectives for net retention and user/asset growth while operating within risk appetite
• Conduct user research and gather customer feedback to identify pain points, drive product improvements, and enhance user experience
• Build relationships with clients and industry partners to validate product strategy and demonstrate market fit
• Track analytics, KPIs, and product performance metrics to make data-driven recommendations that enhance outcomes and drive commercial success
• Partner with technology, innovation, and analytics teams to align business requirements with technical roadmaps
• Maintain clear communication with stakeholders across sales, marketing, services, and senior leadership to ensure alignment on strategy and business plans
• Solicit input from clients, users, and internal teams to inform priorities, delivery plans, and resource allocation
• Mentor junior product managers and contribute to product team culture and capabilities

Senior Product Manager

Sales Development Rep

• Generate qualified leads through inbound and outbound sales strategies
• Work with the technical team to close business deals
• Maintain extensive knowledge of market conditions
• Build key customer relationships
• Coordinate complex decision making with key stakeholders
• Schedule meetings and demos for Account Executives
• Monitor key performance indicators to refine outreach strategies
• Collaborate with VP and management to create marketing collateral

Sales Development Representative

Client Services Representative

• Oversee the relationship between One11 and its clients/potential clients ensuring their needs and expectations are met
• Develop and implement strategies to improve client experience
• Focus on operational and technology improvements
• Lead and manage a team of Sr Consultants/Team Leaders/Managers, including setting goals and objectives and evaluating performance
• Provide guidance and support to direct reports to help them succeed and ensure One11’s reputation as a “people first” organization is improving
• Identify and address issues and trends counter to our mission or client expectations
• Present the value of expert services within the multifamily and CRE industry
• Analyze data and trends to optimize the One11 offer and client experience
• Provide operational expertise around resource management in a complex services offering
• Understand client needs and match skillsets for desired outcomes
• Develop resourcing models using utilization and forecasting tools to meet clients' needs for elasticity and on-time quality delivery
• Understand competition and ensure our value is distinguished

Client Services Director

Operations

• Analyze KPIs, commercial metrics, and business performance
• Partner with Go-to-Market Operations, Finance, Product and Technology to develop dashboards
• Build models and evaluations for performance guidance
• Contribute to annual planning and strategic initiatives
• Evaluate pricing and market dynamics
• Identify inefficiencies and implement solutions

Senior Product Manager

Sales Development Representative

Client Services Director

Senior Analyst, Commercial Strategy – Operations