Program Manager, Digital and Client Experience
TIAA
Senior Program Manager
Genesys
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $124,200 - $230,800 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Manage all aspects of project delivery from initiation through planning, execution, and successful delivery, including risk mitigation and stakeholder alignment.
- Tailor project management approaches based on project type, using a blend of Agile, Waterfall, or hybrid methods.
- Lead cross-functional teams, aligning internal stakeholders and partners on scope, milestones, and execution plans.
- Identify, prioritize, and resolve project issues and dependencies; escalate when needed and implement mitigation strategies.
- Serve as a key liaison between CS Operations and CS business units, supporting communication of key initiatives and priorities.
- Coordinate across global teams, adapting to different work styles and managing multiple concurrent workstreams.
- Prepare and deliver clear, concise communications and presentations tailored to both technical and senior audiences.
- Mentor and support fellow PMs, contributing to a culture of shared learning, collaboration, and delivery excellence.
- Assist in the development of project management templates, best practices, and governance tools.
Requirements
- 12+ years of relevant experience in project management, ideally within SaaS, customer success, or technology environments.
- Bachelor’s degree in business, technology, engineering, or a related field; MBA or equivalent is a plus.
- Project Management certification (e.g., PMI PMP); Agile certifications are a plus.
- Familiarity with tools such as Smartsheet, Salesforce, Gainsight, and Microsoft 365.
- Genesys platform knowledge is preferred but not required.
- Strong emotional intelligence and the ability to lead through influence while displaying empathy.
- Demonstrated ability to work independently, manage ambiguity, and drive outcomes.
- Passion for collaboration, diverse perspectives, and fostering an inclusive, energetic team culture.
- Values diversity and practices a growth mindset.
- Thrives in a collaborative, high-energy team environment, supporting others, sharing knowledge, and contributing to a positive and fun workplace culture.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementAgileWaterfallrisk mitigationstakeholder alignmentissue resolutiondependency managementcommunicationpresentation skillsmentoring
Soft skills
emotional intelligenceleadershipcollaborationadaptabilityindependencedriving outcomesfostering inclusivitygrowth mindsetteam culturesupporting others
Certifications
PMI PMPAgile certifications
