Genesis Call Center, LLC

Customer Support

• Handle inbound customer interactions for major brands via phone
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency
• Complete multi-step onboarding and client certification before servicing

Entry-Level Inbound Call Agent

Call Center Representative

• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Multi-step onboarding and client certification process required before servicing
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency
• Phone-based customer service position with schedule flexibility and work-from-designated-workspace

• Handle inbound customer interactions for major brands
• Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
• Participate in multi-step onboarding and client certification process
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Maintain performance targets in quality, communication, and efficiency

Customer Support Specialist

• Genesis Call Center recruits, trains, and manages remote Customer Service Representatives supporting national brands
• Handle inbound customer interactions for major brands via phone
• Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
• Phone-based customer service position with schedule flexibility from your designated workspace
• Participate in multi-step onboarding and client certification process before servicing can begin
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

Customer Service Agent – Call Center

• Handle inbound customer interactions for major brands
• Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
• Phone-based customer service
• Document and resolve customer needs using provided tools
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Maintain performance targets in quality, communication, and efficiency

Service Desk Representative

• Recruit, train, and manage remote Customer Service Representatives supporting national brands
• Handle inbound customer interactions using provided systems
• Resolve issues, answer questions, and ensure customer satisfaction
• Phone-based customer service with schedule flexibility
• Complete multi-step onboarding and client certification before servicing
• Document and resolve customer needs using provided tools
• Follow established communication and case handling protocols
• Participate in required certification courses
• Maintain performance targets in quality, communication, and efficiency

Customer Care Representative

Client Services Representative

• Handle inbound customer interactions for major brands using provided systems
• Resolve issues, answer questions, and ensure customer satisfaction
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver professional, brand-aligned service
• Maintain performance targets in quality, communication, and efficiency

Client Services Associate, Phone-Based Support

• Recruit, train, and manage remote Customer Service Representatives supporting national brands
• Handle inbound customer interactions for major brands using company systems to resolve issues
• Phone-based customer service with schedule flexibility from designated workspace
• Complete multi-step onboarding and client certification before servicing begins
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

Customer Service Representative

• Handle inbound customer interactions for major brands
• Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
• Phone-based customer service from designated workspace
• Participate in multi-step onboarding and client certification process
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency