Genesis Call Center, LLC

Customer Service Agent – Call Center

Genesis Call Center, LLC

part-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Genesis Call Center recruits, trains, and manages remote Customer Service Representatives supporting national brands
  • Handle inbound customer interactions for major brands via phone
  • Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
  • Phone-based customer service position with schedule flexibility from your designated workspace
  • Participate in multi-step onboarding and client certification process before servicing can begin
  • Answer inbound calls and assist customers with questions, concerns, or product/service issues
  • Use provided tools to document and resolve customer needs accurately
  • Follow established protocols for communication and case handling
  • Deliver service in a professional and brand-aligned manner
  • Maintain performance targets in quality, communication, and efficiency

Requirements

  • High school diploma or GED required
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
  • Strong communication and active listening skills
  • Basic computer knowledge and typing ability
  • Ability to follow detailed instructions and meet performance standards
  • Multi-step onboarding and client certification required before servicing can begin
  • Prior customer service or call center experience is a plus
  • Spanish language skills are a bonus